Multiple Choice Type 1 Flashcards
According to Porter O’Grady and Malloch (2016), what is conflict considered a metaphor for?
A. Stress
B. Power
C. Difference
D. Authority
C. Difference
Which of the following can result from unresolved workplace conflict in nursing?
A. Improved teamwork
B. Reduced job satisfaction
C. Increased patient satisfaction
D. Decreased communication skills
B. Reduced job satisfaction
What is a primary cause of conflict related to workload among nurses?
A. Ethical disagreements
B. Increased workload due to staffing shortages
C. Cultural differences
D. Personal misunderstandings
B. Increased workload due to staffing shortages
What type of conflict arises due to disrespect or incivility within the healthcare team?
A. Relationship conflict
B. Task-related conflict
C. Cultural conflict
D. Power conflict
A. Relationship conflict
Which of the following steps is NOT part of the problem-solving process in conflict resolution?
A. Identifying the problem
B. Generating solutions
C. Conducting an immediate evaluation
D. Negotiating an agreement informally
C. Conducting an immediate evaluation
According to Porter O’Grady and Malloch (2016), what is the goal of conflict resolution in nursing?
A. To establish a winning side
B. To create a cooperative and constructive environment
C. To minimize the presence of different perspectives
D. To eliminate workplace differences
B. To create a cooperative and constructive environment
Van de Vliert and Janssen (2001) stated that conflict in nursing work groups is:
A. Uncommon and avoidable
B. Rare but disruptive
C. Inevitable and a daily occurrence
D. Solely caused by interpersonal issues
C. Inevitable and a daily occurrence
Horton-Deutsch and Wellman (2002) suggested that successful conflict resolution can be:
A. Disempowering for staff
B. A stressful experience
C. An empowering experience
D. Negatively perceived by management
C. An empowering experience
Which author is associated with the term “fixed pie myth” in conflict resolution?
A. Thompson and Fox
B. Walker and Harris
C. Marquis and Huston
D. Van de Vliert and Janssen
A. Thompson and Fox
Kim et al. (2017) describe two types of workplace conflicts. What are they?
A. Internal and external conflicts
B. Personal and professional conflicts
C. Task-related and relationship conflicts
D. Primary and secondary conflicts
C. Task-related and relationship conflicts
According to Kim et al. (2017), which type of conflict is primarily focused on work-related issues, such as hospital policies or workflow coordination?
A. Ethical conflict
B. Task-related conflict
C. Relationship conflict
D. Structural conflict
B. Task-related conflict
Relationship conflicts, as described by Kim et al. (2017), stem from which of the following issues?
A. Work-related disagreements
B. Communication breakdown and personal/social issues
C. Differences in professional expertise
D. Disputes over limited resources
B. Communication breakdown and personal/social issues
Power plays and competition between groups in nursing often arise from:
A. Differences in status and authority
B. Unclear job roles
C. Ethical disagreements
D. Cultural differences
A. Differences in status and authority
Conflict due to cultural differences, as highlighted in the document, can often be exacerbated by:
A. Varying levels of seniority
B. Differences in individual or organizational cultures
C. Personal grudges
D. Lack of professional ethics
B. Differences in individual or organizational cultures
What type of conflict is linked to resource limitations, leading to competition among individuals and departments?
A. Cultural conflict
B. Relationship conflict
C. Conflict due to scarcity, safety, and security
D. Task-related conflict
C. Conflict due to scarcity, safety, and security
Ethical conflicts in the nursing environment may involve situations such as:
A. Miscommunication between teams
B. Pressure to record care that wasn’t given
C. Task prioritization issues
D. Authority disputes with physicians
B. Pressure to record care that wasn’t given
According to the document, bullying and Nurse-to-Nurse Lateral Violence (NNLV) primarily represent which type of conflict?
A. Cultural conflict
B. Relationship conflict
C. Task-related conflict
D. Scarcity-based conflict
B. Relationship conflict
Conflicts caused by increased workload are often due to:
A. Task misalignment
B. Staffing shortages and cost-reduction pressures
C. Personal ethical dilemmas
D. Differences in cultural values
B. Staffing shortages and cost-reduction pressures
Which of the following is an example of an ethical conflict as mentioned in the document?
A. Competition for limited resources
B. Pressure to perform tasks against personal ethics
C. Language barriers among staff
D. Disrespect from higher authority
B. Pressure to perform tasks against personal ethics
What is a common characteristic of task-related conflicts in the healthcare setting?
A. They are often about communication breakdowns
B. They usually relate to hospital policies and coordination of workflow
C. They mainly arise from cultural misunderstandings
D. They focus on power dynamics within the team
B. They usually relate to hospital policies and coordination of workflow
According to the document, “good conflict” in the workplace is described as:
A. Conflict that questions the status quo and builds trust
B. Conflict that disrupts workflow
C. Conflict that leads to power struggles within teams
D. Conflict that causes stress and disengagement
A. Conflict that questions the status quo and builds trust
“Bad conflict” in the nursing workplace is typically perceived as:
A. A method to encourage creativity among staff
B. A source of personal attacks and emotional responses
C. A minor issue with little impact on teamwork
D. A chance to challenge established policies
B. A source of personal attacks and emotional responses
The document explains that good conflict can lead to which of the following positive outcomes?
A. Reduced interaction among team members
B. Increased competition among colleagues
C. Development of open, cooperative ways of working together
D. Greater adherence to traditional methods
C. Development of open, cooperative ways of working together
When managed constructively, conflict can help team members:
A. Become more competitive
B. See each other as adversaries
C. Recognize their shared needs and goals
D. Work in isolation to avoid disputes
C. Recognize their shared needs and goals
According to the document, what can happen if conflict is not resolved in a constructive manner?
A. It can lead to increased innovation
B. It can result in bitterness, anger, and possibly violence
C. It will likely resolve itself over time
D. It will improve interpersonal relationships automatically
B. It can result in bitterness, anger, and possibly violence
An empowering experience from conflict resolution is more likely when conflicts are:
A. Ignored to prevent stress
B. Addressed with a cooperative and constructive approach
C. Used to encourage competition within the team
D. Avoided through strict authority
B. Addressed with a cooperative and constructive approach
In the context of nursing, bad conflict is often associated with:
A. Constructive criticism and growth
B. Emotional exhaustion and mistrust
C. Enhanced communication and teamwork
D. Improved focus on patient care
B. Emotional exhaustion and mistrust
The document suggests that involving staff in successful conflict resolution can:
A. Increase hostility and frustration
B. Help them view conflicts as empowering experiences
C. Reduce the importance of addressing conflicts
D. Minimize the need for teamwork
B. Help them view conflicts as empowering experiences
Good conflict can be beneficial in that it allows nurses to:
A. Avoid any disagreements altogether
B. See one another as competitors for resources
C. Develop better problem-solving skills
D. Maintain a fixed pie mindset
C. Develop better problem-solving skills
According to the document, the primary goal when handling conflict should be to:
A. Win the argument or dispute
B. Create an environment where conflict is resolved cooperatively
C. Ignore minor conflicts to save time
D. Ensure one side has more influence than the other
Answer: B. Create an environment where conflict is resolved cooperatively
