Enumeration

Question 1

Steps involved in the problem-solving process for conflict resolution in nursing.

Answer 1

1. Identify the problem or issue
2. Generate possible solutions
3. Review suggested solutions and choose the best one
4. Implement the chosen solution
5. Evaluate: Is the problem resolved?
6. Negotiating an agreement Informally

Question 2

Common sources of conflict in the nursing workplace.

Answer 2

1. Power plays and competition between groups
2. Increased workload
3. Scarcity, safety, and security issues
4. Cultural differences
5. Ethical conflicts

Question 3

Skills required to conduct a successful negotiation in conflict resolution.

Answer 3

1. Managing emotions
2. Setting ground rules
3. Clarifying the problem
4. Making an opening move
5. Continuing negotiations openly

Question 4

Possible symptoms of stress that unresolved conflict may cause in nurses.

Answer 4

1. Diminished self-confidence
2. Difficulty concentrating
3. Sadness
4. Anxiety
5. Sleep disorders
6. Withdrawal

Question 5

Questions suggested by Walker and Harris (1995) for scoping a conflict situation.

Answer 5

1. What am I trying to achieve?
2. What is the environment in which I am operating?
3. What problems am I likely to encounter?
4. What does the other side want?