Identification Type

Question 1

the term used when nurses experience psychological stress due to workload and ethical dilemmas.

Answer 1

Moral distress

Question 2

the type of conflict that occurs when resources are scarce and departments or individuals compete for them.

Answer 2

Conflict due to scarcity

Question 3

the resolution strategy that requires both parties to reach a mutually satisfactory solution without a “winner” or “loser.”

Answer 3

Collaborative or cooperative conflict resolution

Question 4

the term that describes intentional aggressive behavior to exert power over another, often targeting a single individual.

Answer 4

Bullying or Nurse-to-Nurse Lateral Violence (NNLV)

Question 5

the step in the problem-solving process where the implemented solution is evaluated.

Answer 5

Evaluate: Is the problem resolved?

Question 6

the authors who defined conflict as a metaphor for “difference.”

Answer 6

Porter O’Grady and Malloch (2016)

Question 7

the theory related to conflict management that debunks the idea that there is only a limited amount of resources to be divided (referred to as the “fixed pie myth”).

Answer 7

Thompson and Fox (2001)

Question 8

the authors who suggested that successful conflict resolution can lead to empowerment.

Answer 8

Horton-Deutsch and Wellman (2002)

Question 9

the authors who discussed the impact of work intensification due to staffing shortages.

Answer 9

Roch, Dubois, and Walter (2008)

Question 10

the authors who emphasized asking questions to scope a conflict situation thoroughly before attempting to resolve it.

Answer 10

Walker and Harris (1995)