mr smith-managing people

Question 1

what does it mean by employees are an asset

Answer 1

there something which is valuable to the business
there skills and abilities add value to the business

Question 2

what does it mean by employees are a cost

Answer 2

because they get payment for work they do
usually in from of wage or salary
wage payed to worker depending on amount of work they do/number of hours they do
UK government set national minimal wages to assure people are not being underpaid

Question 3

what is a contract of employment

Answer 3

contract signed by employee and employer agreeing on hours, salary etc

Question 4

what is the difference between dissmisal and redundancy

Answer 4

dissmisal-where employee contract ends
choice from employer not employee
can be referred to as being fired or sacked

redundancy-empolyees role is no longer required
e.g business reducing amount of staff they have to employee

Question 5

what are the types of flexible working
fonspfz

Answer 5

full or part time contracts
zero hour contracts
permemant or temporary contracts
shift work
home working
flexible hours
outsourcing

Question 6

full or part time contracts

Answer 6

full time workers work at least 35 hours a week
part time workers work fewer hours them full time

Question 7

adv of part time workers

Answer 7

they can be used to cover staff when they are absent

Question 8

zero hour contracts

Answer 8

firm employees worker but doesnt offer them guarenteed hours
work as and when needed
so business doesnt pay for labour when not needed
staff have noobliagtion to accept work, may be hard for business to find enough staff in busy times

Question 9

permenanet contracts and temporary contracts

Answer 9

permenanet contracts-have no end date
temproary contract-has end date e.g a year

Question 10

home working

Answer 10

working at home

Question 11

adv of home working

Answer 11

employee saves on travel costs
can work around outside commitements
can free up offic space/empolyer gain

Question 12

dis of homeworking

Answer 12

more distractions
demotivating due to TV
difficult to monitor performance when at home
harder to communicate/difficulties with WIFI

Question 13

what is recruiting

Answer 13

finding the best person for a job
finding and hiring someone for a job role that needs filling

Question 14

selection process

Answer 14

involves assessing candidates
interviews
Assessment days
in tray exercises

Question 15

interviews

Answer 15

may be interviewed face to face or virtually

Question 16

assessment days

Answer 16

range of activities to assess candidates
may include diffrent types of tesing e.g group exercises

Question 17

in tray exercises

Answer 17

candidate will be given scenario in which they play member of staff
given list of tasks to complete
may include emails, telephone calls, meetings

Question 18

internal recruitment

Answer 18

where business recruits someone who already works for them

Question 19

external recruitment

Answer 19

hiring someone from outside the business

Question 20

adv of internal recruitment

Answer 20

candidates already know the business, bussiness knows the candidates

short and cheap process

Question 21

adv of external recruitment

Answer 21

brings in fresh ideas
bring in experience from other organisations

Question 22

pros of interna, recruiment

Answer 22

alreay know how they wokr e=within the busines
dont need to worry about them making relationships with other people in the business
short and cheap process
not time consuming

Question 23

cons of internal recuritment

Answer 23

need to find replacemnt for place they left from
can cause resentment of collegues who were not chosen

Question 24

cons of external recuritment

Answer 24

expensive and time consuming
may not get along with workers

Question 25

expenses of recruitng

Answer 25

vacany costs and advertising sepcialist recruitment agencies

Question 26

induction training

Answer 26

improtant for new recuits introduces them to the workplace and their new role introdction begings with background of business, prodcuedures they take more detial about their training if employee not fuly supprted can become demotivated and reduction of effienciny make take place

Question 27

on the job training

Answer 27

where new worker trianed by experinec worker in the workplace

Question 28

adv of on the job training

Answer 28

lost costs trianing is job speciifc not as time consuming

Question 29

dis of on the job training

Answer 29

person trianing you wont be working so production reduced no new ideas brought into business

Question 30

off the job training

Answer 30

going to a college to learn about the job

Question 31

pros of off the job trainig

Answer 31

can bring in new ideas specialst trainers no job distratcions druing training

Question 32

cons of off the job training

Answer 32

can be expensive no benefit to business when training may not be specific to day to day job

Question 33

oragnisational structures

Answer 33

tall and flat structors

Question 35

what is the chain of command

Answer 35

path of communication and authority up and down heirarchy

Question 36

charctersitics of tall structures

Answer 36

long chain of command can neagtively impact communication can take a long time to communicate

Question 38

what are the 4 leadership styles

Answer 38

apdl

Question 39

autocratic learership style

Answer 39

leader makes decisions on their own members have no input identify objectives and say exactly how they are going to be achieved useful when dealing with loads of unskilled works and crisis management

Question 40

dis of autocratic leadership style

Answer 40

may demotivate workers as cant have an input

Question 41

paternalistic

Answer 41

softer form of autocratic style focuses on employee motivation more than autocratic style leader consults them and persudes them to go with the decisions of his choice

Question 42

democratic

Answer 42

encorugaerrs workers to participate in decision making delegte resposinitbilut, listen to advice discuss issues with workers

Question 43

dis of democratic style

Answer 43

if lots of employees have an input, can take long time

Question 44

laissez faire

Answer 44

hands off form of leadership leaders may offer support, but rarely interfere within the business good for small, highly motivated group of people

Question 45

transformational leadership

Answer 45

when a business needs to drastically change leader has innovative ideas requires business structure which needs fixing best used in businesses that need modernising