mr smith-managing people

Question 1

what is recruitment

Answer 1

process of finding and hiring someone for a job role that needs filling
once business has identified what new staff needed, job description is drawn up

Question 2

whats a job description

Answer 2

document which includes job title, meain roles and repsonsbilityies of role, salary

Question 3

what is a job specification

Answer 3

document that outlines quaifications needed for job

Question 4

recuritment process

Answer 4

decide what staff they will need
make a job description-job title , repsonsbilities for job and salry
make job specification-explains qualifications needed for job
then decide whether to recruit people internally or externally
candidates then apply for job by either sending their CV, application form etc

Question 5

what are the ways business can assess potential candidates

Answer 5

interviews-one to one asking quesitons
eitehr by phone or face to face
assessment days-range of activities to test the candidates getting group of people to work together
in tray exercises-candidate given sce

Question 6

assessment days

Answer 6

have a day for potential candidates to do range of activities
may include group exercises

Question 7

in tray exercises

Answer 7

candidate given scenerio
and has to do these tasks include telephone calls

Question 8

internal recuritment

Answer 8

recrutining someone to another part of the business as feel fit the role better

Question 9

adv of internal recruitment

Answer 9

not time consuming
no worry of people not getting along with them
motivates them to go for promotions

Question 10

dis of internal recruitment

Answer 10

have to find replacement for person who’s moved

Question 11

what is external recruitment

Answer 11

recuriting someone from outside the business

Question 12

adv of external recuritment

Answer 12

may bring new knowlege into bsuiness or know about another business/competition
larger number of applicants

Question 13

dis of external recuritment

Answer 13

sataff may not like them
time consuming and expensive
candidate will need longer induction process

Question 14

costs of recruitment

Answer 14

costs of advertising to get new applicants

Question 15

induction training

Answer 15

introducing them to new workplace and new role
could include procedures, way the workplace works
given more info about their job role

Question 16

on the job training

Answer 16

where new worker is trined by an experienced worker in wrokforce

Question 17

off the job training

Answer 17

training outside of business e.g studying a course at uni

Question 18

adv of on the job training

Answer 18

easy to organise
low costs
training is job specific

Question 19

dis of the job training

Answer 19

no new ideas brought in

Question 20

adv of off the job training

Answer 20

neww ideas brought into business
no job distractions during training

Question 21

dis of off the job training

Answer 21

can be expensive
no benefit to business whilst training
may not be specific to day to day work

Question 22

what are tall structures

Answer 22

organisation with lots of levels
LONG chains of command
negative impacts on communication and efficiency
vertical communication slow
more oppoutunities for promotion

Question 23

flat organistaions

Answer 23

fewer levels in their hierarchy
people given more responsibility
Wide span of control-number of people directly reporting to manager

Question 24

what are centralisd organisations

Answer 24

all decisions made by seniour managers at top of business

Question 25

what are decentralised organisations

Answer 25

authority is shared oit to more junior emplouess (branch managers)

Question 26

what are the different motivational theories

Answer 26

taylors scitnifc managment
maslows heriarchy of needs
h erzbergs two factors theory
mayos human relations thoery of motivation

Question 27

taylors scientifc management

Answer 27

focuses on efficiency
felt workers were motivated by money
bleived workers would do minimum amount if left to their own devices
his goal was to find out most efficent way to do job
made sure each workrer doing it that exact way
each task was being done by right worker
faviours breaking work down into small repeatibe tasks
belived pay workers depedning on quanity they produce
the more they produce, higher theri wage
this would raise prodcutivity

Question 28

dis of taylors scientfic managemnt

Answer 28

increased prodcutivity meant less jobs needed-made people afriad to lose job
increased prodcution, reduces quality

Question 29

maslows hierarchy of needs

Answer 29

idea of going up pyramid as meet the needs
issues were some may not know which level their at
some may see different levels as being more impornnt e.g value freinship more than achievent

Question 30

herzbergs two factor theory

Answer 30

belived two factors infleunce motiavtion of workers
Hygiene factors-e.g working condioning, pay, good company policy
Motivatig factors-e.g recognition of achievemnt, interesting work. personal achtivement
issues is based on small sample of people, what some see as hygiene factors or motivational factors others may not

Question 31

mayos human relations theory

Answer 31

investigated whether certain factors after productivity of workers
part of experiment one group stayed in same working conditons
other gorups working conditons changed throughout
gorup that had chnaging in working conditons, had n increased prodcuivity
even when workin g condions were worse
concluded it was attention given to workers by mangement rather then the working conditiones changing
suggested need to value opiions of workers
and improve communication

Question 32

financial motivation