Motivation

Question 1

What are three key questions in motivation?

Answer 1

Effort

Performance

Outcome

Question 2

Effort: Key question

Answer 2

If I put forth the effort will it fulfill the given performance requirements

Question 3

Performance: Key question

Answer 3

Will meeting the performance requirements result in rewards that I am promised?

Question 4

Outcome: key question

Answer 4

Do I value the reward

Question 5

Smart goals

Answer 5

Specific, measurable, achievable, reasonable, timetable

Question 6

How positive rewards work

Answer 6

Desired behavior emitter

Give attractive reward

Desired behavior increases

Question 7

How negative reinforcement works

Answer 7

I desired behavior emitted

Threaten punishment

I desired behavior reduced

Question 8

Is negative reinforcement the same as positive reinforcement

Answer 8

No

Question 9

Key to positive reinforcement is ____

Answer 9

Transparency

Question 10

Motivation =

Answer 10

Communication

Question 11

Use shorter or long and intervals between rewards?

Answer 11

Shorter

Question 12

Do spot rewards work

Answer 12

They do if decided by the group

Question 13

Loss aversion

Answer 13

Humans hate losing more than gaining

Kills bonus based system due to framing problem

Question 14

Which is better expected or unexpected reward

Answer 14

Unexpected because dopamine

Question 15

Extrinsic motivation

Answer 15

Desire to perform a behavior to acquire material rewards or to avoid punishment

Question 16

Intrinsic motivation

Answer 16

Desire to perform a behavior because it provides a sense of accomplishment and achievement or employees feel they are doing something worthwhile

Question 17

Can people be extrinsically and intrinsically motivated?

Answer 17

Yes

Question 18

Example of intrinsic reward is

Answer 18

Learning something new

Accomplishing something worthwhile

Developing skills and abilities

Question 19

What are examples of extrinsic rewards

Answer 19

Amount of pay

Quality of fringe benefits

Having job security

Question 20

How do you increase intrinsic motivation

Answer 20

Autonomy,
mastery,
relatedness,
purpose

Question 21

Autonomy:

Answer 21

What can I do to give members of my team more independence?

Investment bank example

Question 22

Mastery

Answer 22

How can I help them improve / demonstrate their competence

Look at what they enjoy the most and where do people Feel challenged.

Maximisers vs satisficers

Question 23

Relatedness

Answer 23

How can I help the members of my team feel connected to one another

Question 24

Relatedness

Answer 24

How can I help the members of my team feel connected to one another

Question 25

Purpose

Answer 25

How can I remind each of them of their greater purpose

Question 26

What is Relatedness

Answer 26

Relationships
Responsibility
Recognition

Question 27

Example of relatedness:
Hand hygiene prevents you from catching a disease

Or

Hand hygiene prevents patrons from catching diseases.

Answer 27

Patients

Question 28

Recognition / responsibility

Answer 28

Showing people the impact they have on something (lion king example)

Question 29

Ways to motivate:

Answer 29

Think about what you can control to motive (eg work environment, course, communication)

Look for actionable items

Look for things that increase autonomy, mastery, relatedness, and purpose