Communication

Question 1

Number one criticism of leaders

Answer 1

Poor listener

Question 2

People judge you based on ____

Answer 2

What they see you do

Question 3

What is modeling?

Answer 3

Doing things to show how you wish people to act.

Question 4

What makes modeling work?

Answer 4

Authentic

Observable (others must see it)

Routine (doesn’t just happen once)

We said, we did

Question 5

Illusion of transparency

Answer 5

Managers are 10 times more likely to be critiqued for under communicating vs over communicating

Question 6

How do you change behavior

Answer 6

People will comply with requests consistent with what similar others are doing

Question 7

What is conformity?

Answer 7

Using consensus to drive results (eg canned laughing, salting tipping jar, making your own bestseller

Question 8

How do you use norms to win?

Answer 8

Tell boss Harvard and Wharton are doing it too

Question 9

What is the problem with broadcast messages?

Answer 9

Bystander effect. If only one person in a room person is saved

Question 10

How do you deal with the bystander effect

Answer 10

Enhance individual accountability

Watch out for group size

Clarify responsibility

Question 11

Six principles of effective communication

Answer 11

Analogies
Integrating the setting
Identifying common purpose
Repeating key concepts
Building momentum
Creating a sense of urgency