Mortuary Administration: Exam 4 Flashcards
transfer container consisting of a wooden tray with a cardboard covering for the casket is an ____
MAY BE EMBALMED OR UNEMBALMED
Ziegler Case: gasket sealed container which can be used as an insert into a casket or a seperate shipping container.
METAL CASE
CAN BE USED FOR UNEMBALMED BODIES OR “FLOATERS”
Transferring GASKETED Caskets
(Via commercial airlines)
Remove cap over sealing mechanism and place in the interior or the casket
Air pressure changes during take ff and landing
Casket will implode of collapse on itseld from external pressure
Paperwork and Documentation
Burial-transit permit
Certified copy of death cetificates
Embalming Report
Letter of guarantee (guaranteeing payment by forwarding funeral homne when shipping collect by common carrier)
Other paperwork required by law
Placed on the outersurface of transfer container
Name of the decendent MUST be clearly visible
Additional items placed inside the casket (register book, prayer cards, memorial folders, ect…)
International Transfers
Repatraition: returning the decedent to her/his country of origin.
Forwarding Remains to Another Country
Notify Consulate of recieveing country, they provide information regarding policies, procedures, and paperwork.
Reference materials for foreign transfers:
NFDA Directory
Red Book
Blue Book
Follow all Customs regulations
Comply with recieveing country’s laws and rules
Remember differences in time zones
Time delays are common
Translating documents and verbal communication into the language of the recieving country maybe necessary
Provide affidavit of “NO CONTAGIOUS DISEASES” (varies from country to country, must be provided by doctor or county health official accordinf to their requirements)
Embalming Certificate
Receiving Remains from Another Country
U.S. citizen dies abroad
Consular officer from nearest U.S. Embassy or Consulate notifies U.S. State Department to contact family or their respresntative
Typically family is notified via cable “wired” message or telegram (serves as official notification of death, outlines options and costs of disposition)
Disposition of body must follow laws and customs of host country
All costs paid by family of decedent
U.S. government funds not available
U.S. State Department will assist with transmitting funds from family to Consular Office
Consular office will disperse funds, provide an accounting, and refund surplus monies
U.S. style of embalming not practiced of required in most foreign countries
Preparation must conform to local laws and customs
Remains may not be suitable for viewing
If no one assumes financial responsibility U.S. Consul requests local foreign authorities to make appropriate disposition
According to local laws and customs of host country
Disaster Management and Procedures
Disaster VS. Emergency
Disaster: Sudden misfortune resulting in loss of life and/or property
Emergency: Unforseen comination of circumstances resulting in the need of immediate action
Types of Disasters
1. Natural (Acts of God)
Hurricanes
Tornadoes
Floods
Earthquakes
2. Man Made Events (Human Responsibilities)
Fire
Transportation Crashes
Structural Collapses
Nuclear Accidents
Explosions
Bombings
Combination Disasters: effects of natural AND human responsible events
airline crash during thunder storm
Variation Factors of ALL Disasters
Time (moments to months)
Size and Scope
Damage
Injury
Death
Disruption of family and community
Potential Victims
Those directly involved
Residents (those who lost homes or personal possestions from a flood or earthquake)
Survivors (passengers from an airbus or train disaster)
Survivng family and friends
Disaster responders (Firefighters, Police, Dr.’s, Nurses, Funeral Directors, and Clergy)
Community where disaster happened (students in school shooting, bombing in Oklahoma City)
Survivors Guilt: a phenomenom experienced by survivors.
WHY ME?
WHY DIDN’T I DIE?
Disaster Response
Requires strategic planning
Extremely Important
Organized care and preparation of deceased disaster victims
Multidisciplinary Approach
Multidisciplinary Approach
Involves Funeral Director & Embalmer
Other allied professionals
Certification of Death (MD’s, ME’s, JP’s)
Registration of Death (Funeral Director)
Final Disposition (Funeral Director, Crematory, Clergy)
Physician, Medical Examiner,Coroner, & JP (Clerifies death)
Local Registration ( Death is registered by the Funeral Director with the registrar and the burial transit permit is issued. Clergy, Funeral Director, and Crematorium carry out the final disposition)
Federal Disaster Response Plan
Orginated in 1990
Used in any federally declared emergency situation
Encompasses 13 emergency support functions
Created the national disaster medical system (NDMS)
National Disaster Medical Sytems (NDMS)
One of 13 emergency support functions
Purpose is to recover, identify, preparem processm and dispose of fatalites in diaster situations
Under NDMS
— Disaster Mortuary Operational Response team called DMORT’s were established.
Disaster Mortuary Response Teams (DMORT)
10 federal emergency management agency districts (FEMA)
10 DMORT Teams
Provide technical assistance
Personnel needed to recover, identifiy, process, prepare, and dispose of fatal victims
25 primary responders
100 additional team members per team
Supervised by DMORT commander with unit coordinator
Team members are pre-registered federal employees covered under Federal Tort Act.
Maintain a mobile mortuary container depot at Rockville, MD
Role of Funeral Service Personnel
Provide support and assistance to DMORT team
Follow directions of DMORT commander and Unit coordinator
Become trained members of a DMORT team
General Concerns
Care for the supervisors
Prtotect disaster site for investigation
Mark and record location of remains
Debrief and councel disaster workers
Specialized Activities
Related to general conerns
Communications
Notification
Identification
Distribution
Consolation
Federal, State, and Local Concerns
Legal Considerations
Jurisdiction over disaster area
Responsibility for disaster area
Financial considerations, who will pay
Federal
State
Local
Private
Funeral Home and Funeral Service Management
PRIMARY OBJECTIVE: fulfill needs of client families and community resulting from death.
SECONDARY OBJECTIVE: Insuring that funds are available for
paying expenses
providing a reasonable return on investments
making capital improvements
Expenses
overhead (non declinable fees)
cost of doing business
salaries
building
utilites
supplies
RETURN OF INVESTMENT
make a profit
true for any business, not an evil idea
CAPITAL IMPROVEMENT
spending large sums of money
building
equiptment
furniture
livery
FUNCTIONS OF MANAGEMENT
Planning
Organizing
Directing
Evaluation
Planning: determining in advance what needs will be accomplished in order to achieve a particular goal
STEPS IN PLANNING PROCESS:
establish a mission statement
setting a goal and objectives
formulating a strategy for achieving goals and objectives
Mission Statement:
What is the ultimate purpose of the funeral home business and the efforts of its employees
Typically states
reason the organization exists
products and services offered
clientele served
areas of specialization
GOALS VS. OBJECTIVES
GOALS:
Broad statements abouit what an organization wants to acheive
stated in general terms without reference to a time period
motivational in nature
OBJECTIVES:
Specific statements of tasks to be completed
Specific dates for completion
Measurable to determine if objectives have been or are being met
Series of objectives typically used to help reach goals
Short term VS. Long term Objectives
Short Term: those completed within one to five years
Long Term: those completed on five years or longer
Strategy for achieving goals and objectives
objectives (who, how, what, when, where)
for meeting established goals and objectives
Organizing
arranging and distributing work among members of an organization
coordinating how, when, and where actions will occur
coordinating group work (tasks) into logical patterns
Directing
guiding and supervising activites of an organization
implementing and executing planned activities
determining staff responsibilites
Evaluating
comparing organizational and individual performance with predetermined standards or expected results
evaluating performance in terms of goals and objectives
reformulating goals and objectives as needed
10 Factors: Clients and Community
Client Families and Community
Funeral service management is more service than product oriented
Greater emphasis is placed on social responsibility and satisfying needs of client families
Funeral Service management deals with a client-caregiver relationship rather than a strict “buyer-seller” relationship
Funeral service practice supports the management concept of “care venditor” (Let the seller beware)
Rather than “Cavet emptor” (Let the buyer beware)
Funeral service management views the role of its practitioners with consumers as more personal, more advisory, and more confidential than do other managerial groups
Funeral service management is obligated to provide all client families with knowledge and options to make informed choices
Responsibility of the funeral service manager often includes serving the total community while meetings particular needs of a client family
Funeral service manager has an obligation to assist those community educational programs realted to death, grief, bereavement, funeral rites, and recovery
In public relations, the funeral service manager has the responsibility to provide the type of advertising and informational programs that will reflect professionalism
Funeral service practiced differs from other managerial areas in that total service of the firm should be available to those of every economic, social, and political circumstance.
Staff and Personnel
Human Relations: Motivating people in organizations to develope teamwork which effectively fulfills their needs and acheieves organizational objectives.
Motivation: Energizing, channeling, and sustaining people’s behavior
Theories of Motivation (still apart of Staff and Personnel)
1. Abraham Maslow: “Hierarchy of needs” (LOWEST TO HIGHEST)
Physiological
Security
Belongingness and love
Esteem
Self-actualization
Physiological: the needs for air, water, food, and sex
Security: the need for safety, order, and freedom from fear or threat (Layton’s Mad Dog 20/20)
Belongingness and Love: the need for love, affection, feelings of belonging, and human contact
Esteem: the need for self-respect, self-esteem, achievement, and respect from others (Mr. Layton, referenced Sir Lawrence Oliver the actor and his performance)
Self-actualization: the need to grow, to feel fulfilled, to realize one’s potential.
Abraham Maslow (Cont.)
Workplace can fulfill different needs at each level
Fulfillment of these needs by management should motivate individuals to be better employees
2.Federick Herzberg “Two-factor Theory” for job satisfaction
Man has two sets of needs
Avoid pain and satisfy basic needs
Achieve and experience psychological growth
2 factors related to job statisfaction
Motivators (intrinsic, within you)
Hygienes (extrinsic motivators, from outside you)
Motivators: intrinsic factors which facilitate satisfaction.
Recognition
Achievement
Responsibility
Advancement
Hygienes: extrinsic factors which facilitate dissactisfaction
Company policy
Supervision- inadequate
Salary - inadequate
Working Conditions- inadequate
Ferderick Herzberg (cont.)
job satisfaction and dissatisfaction are seperate dimensions
Improving hygienes (extrinsic factors) will make work more tolerable $$$
Enhancing motivators (intrinsic factors) will increase job satisfaction and productivity by making the job more interesting and important.
- Douglas McGregor “Theories X & Y”
Theory X: People are self-centered, lack, ambition, and inherently dislikes work
Theory Y: People enjoy work, will work toward organizational goals and objectives, and become committed based on rewards associated with achievement.
Theory X:
Most people must be coerced, threatened with punishment to perform effectively
People lack ambitio, avoid responsibility and seek security
Peopl lack creative ability and are resistant to change
People are self centered and not concerened with goals of an organization
Theory Y:
Physical and mental effort in work is natural
People will exercise self-direction and self-control in the service of objectives
Commitment to objectives is a funtion of the rewards associated with achievement
The average person learns (under proper conditions) to accept and seek responsibility
People have a high degree of imagination and creativity
Douglas McGregor (cont.)
Theory adopted by management determines:
Level of motivation
Job satisfaction
Productivity
Air Tray
A ____ is a transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulation.
FOR AN EMBALMED BODY
Combination Case
A gasket sealed container which can be used as an insert into a casket or a seperate shipping container is a ____
METAL CASE
CAN BE USED FOR UNEMBALMED BODIES OR “FLOATERS”
Transferring GASKETED Caskets
(Via commercial airlines)
Remove cap over sealing mechanism and place in the interior or the casket
Air pressure changes during take ff and landing
Casket will implode of collapse on itseld from external pressure
Paperwork and Documentation
Burial-transit permit
Certified copy of death cetificates
Embalming Report
Letter of guarantee (guaranteeing payment by forwarding funeral homne when shipping collect by common carrier)
Other paperwork required by law
Placed on the outersurface of transfer container
Name of the decendent MUST be clearly visible
Additional items placed inside the casket (register book, prayer cards, memorial folders, ect…)
International Transfers
Repatraition: returning the decedent to her/his country of origin.
Forwarding Remains to Another Country
Notify Consulate of recieveing country, they provide information regarding policies, procedures, and paperwork.
Reference materials for foreign transfers:
NFDA Directory
Red Book
Blue Book
Follow all Customs regulations
Comply with recieveing country’s laws and rules
Remember differences in time zones
Time delays are common
Translating documents and verbal communication into the language of the recieving country maybe necessary
Provide affidavit of “NO CONTAGIOUS DISEASES” (varies from country to country, must be provided by doctor or county health official accordinf to their requirements)
Embalming Certificate
Receiving Remains from Another Country
U.S. citizen dies abroad
Consular officer from nearest U.S. Embassy or Consulate notifies U.S. State Department to contact family or their respresntative
Typically family is notified via cable “wired” message or telegram (serves as official notification of death, outlines options and costs of disposition)
Disposition of body must follow laws and customs of host country
All costs paid by family of decedent
U.S. government funds not available
U.S. State Department will assist with transmitting funds from family to Consular Office
Consular office will disperse funds, provide an accounting, and refund surplus monies
U.S. style of embalming not practiced of required in most foreign countries
Preparation must conform to local laws and customs
Remains may not be suitable for viewing
If no one assumes financial responsibility U.S. Consul requests local foreign authorities to make appropriate disposition
According to local laws and customs of host country
Disaster Management and Procedures
Disaster VS. Emergency
Disaster: Sudden misfortune resulting in loss of life and/or property
Emergency: Unforseen comination of circumstances resulting in the need of immediate action
Types of Disasters
1. Natural (Acts of God)
Hurricanes
Tornadoes
Floods
Earthquakes
2. Man Made Events (Human Responsibilities)
Fire
Transportation Crashes
Structural Collapses
Nuclear Accidents
Explosions
Bombings
Combination Disasters: effects of natural AND human responsible events
airline crash during thunder storm
Variation Factors of ALL Disasters
Time (moments to months)
Size and Scope
Damage
Injury
Death
Disruption of family and community
Potential Victims
Those directly involved
Residents (those who lost homes or personal possestions from a flood or earthquake)
Survivors (passengers from an airbus or train disaster)
Survivng family and friends
Disaster responders (Firefighters, Police, Dr.’s, Nurses, Funeral Directors, and Clergy)
Community where disaster happened (students in school shooting, bombing in Oklahoma City)
Survivors Guilt: a phenomenom experienced by survivors.
WHY ME?
WHY DIDN’T I DIE?
Disaster Response
Requires strategic planning
Extremely Important
Organized care and preparation of deceased disaster victims
Multidisciplinary Approach
Multidisciplinary Approach
Involves Funeral Director & Embalmer
Other allied professionals
Certification of Death (MD’s, ME’s, JP’s)
Registration of Death (Funeral Director)
Final Disposition (Funeral Director, Crematory, Clergy)
Physician, Medical Examiner,Coroner, & JP (Clerifies death)
Local Registration ( Death is registered by the Funeral Director with the registrar and the burial transit permit is issued. Clergy, Funeral Director, and Crematorium carry out the final disposition)
Federal Disaster Response Plan
Orginated in 1990
Used in any federally declared emergency situation
Encompasses 13 emergency support functions
Created the national disaster medical system (NDMS)
National Disaster Medical Sytems (NDMS)
One of 13 emergency support functions
Purpose is to recover, identify, preparem processm and dispose of fatalites in diaster situations
Under NDMS
— Disaster Mortuary Operational Response team called DMORT’s were established.
Disaster Mortuary Response Teams (DMORT)
10 federal emergency management agency districts (FEMA)
10 DMORT Teams
Provide technical assistance
Personnel needed to recover, identifiy, process, prepare, and dispose of fatal victims
25 primary responders
100 additional team members per team
Supervised by DMORT commander with unit coordinator
Team members are pre-registered federal employees covered under Federal Tort Act.
Maintain a mobile mortuary container depot at Rockville, MD
Role of Funeral Service Personnel
Provide support and assistance to DMORT team
Follow directions of DMORT commander and Unit coordinator
Become trained members of a DMORT team
General Concerns
Care for the supervisors
Prtotect disaster site for investigation
Mark and record location of remains
Debrief and councel disaster workers
Specialized Activities
Related to general conerns
Communications
Notification
Identification
Distribution
Consolation
Federal, State, and Local Concerns
Legal Considerations
Jurisdiction over disaster area
Responsibility for disaster area
Financial considerations, who will pay
Federal
State
Local
Private
Funeral Home and Funeral Service Management
PRIMARY OBJECTIVE: fulfill needs of client families and community resulting from death.
SECONDARY OBJECTIVE: Insuring that funds are available for
paying expenses
providing a reasonable return on investments
making capital improvements
Expenses
overhead (non declinable fees)
cost of doing business
salaries
building
utilites
supplies
RETURN OF INVESTMENT
make a profit
true for any business, not an evil idea
CAPITAL IMPROVEMENT
spending large sums of money
building
equiptment
furniture
livery
FUNCTIONS OF MANAGEMENT
Planning
Organizing
Directing
Evaluation
Planning: determining in advance what needs will be accomplished in order to achieve a particular goal
STEPS IN PLANNING PROCESS:
establish a mission statement
setting a goal and objectives
formulating a strategy for achieving goals and objectives
Mission Statement:
What is the ultimate purpose of the funeral home business and the efforts of its employees
Typically states
reason the organization exists
products and services offered
clientele served
areas of specialization
GOALS VS. OBJECTIVES
GOALS:
Broad statements abouit what an organization wants to acheive
stated in general terms without reference to a time period
motivational in nature
OBJECTIVES:
Specific statements of tasks to be completed
Specific dates for completion
Measurable to determine if objectives have been or are being met
Series of objectives typically used to help reach goals
Short term VS. Long term Objectives
Short Term: those completed within one to five years
Long Term: those completed on five years or longer
Strategy for achieving goals and objectives
objectives (who, how, what, when, where)
for meeting established goals and objectives
Organizing
arranging and distributing work among members of an organization
coordinating how, when, and where actions will occur
coordinating group work (tasks) into logical patterns
Directing
guiding and supervising activites of an organization
implementing and executing planned activities
determining staff responsibilites
Evaluating
comparing organizational and individual performance with predetermined standards or expected results
evaluating performance in terms of goals and objectives
reformulating goals and objectives as needed
10 Factors: Clients and Community
Client Families and Community
Funeral service management is more service than product oriented
Greater emphasis is placed on social responsibility and satisfying needs of client families
Funeral Service management deals with a client-caregiver relationship rather than a strict “buyer-seller” relationship
Funeral service practice supports the management concept of “care venditor” (Let the seller beware)
Rather than “Cavet emptor” (Let the buyer beware)
Funeral service management views the role of its practitioners with consumers as more personal, more advisory, and more confidential than do other managerial groups
Funeral service management is obligated to provide all client families with knowledge and options to make informed choices
Responsibility of the funeral service manager often includes serving the total community while meetings particular needs of a client family
Funeral service manager has an obligation to assist those community educational programs realted to death, grief, bereavement, funeral rites, and recovery
In public relations, the funeral service manager has the responsibility to provide the type of advertising and informational programs that will reflect professionalism
Funeral service practiced differs from other managerial areas in that total service of the firm should be available to those of every economic, social, and political circumstance.
Staff and Personnel
Human Relations: Motivating people in organizations to develope teamwork which effectively fulfills their needs and acheieves organizational objectives.
Motivation: Energizing, channeling, and sustaining people’s behavior
Theories of Motivation (still apart of Staff and Personnel)
1. Abraham Maslow: “Hierarchy of needs” (LOWEST TO HIGHEST)
Physiological
Security
Belongingness and love
Esteem
Self-actualization
Physiological: the needs for air, water, food, and sex
Security: the need for safety, order, and freedom from fear or threat (Layton’s Mad Dog 20/20)
Belongingness and Love: the need for love, affection, feelings of belonging, and human contact
Esteem: the need for self-respect, self-esteem, achievement, and respect from others (Mr. Layton, referenced Sir Lawrence Oliver the actor and his performance)
Self-actualization: the need to grow, to feel fulfilled, to realize one’s potential.
Abraham Maslow (Cont.)
Workplace can fulfill different needs at each level
Fulfillment of these needs by management should motivate individuals to be better employees
2.Federick Herzberg “Two-factor Theory” for job satisfaction
Man has two sets of needs
Avoid pain and satisfy basic needs
Achieve and experience psychological growth
2 factors related to job statisfaction
Motivators (intrinsic, within you)
Hygienes (extrinsic motivators, from outside you)
Motivators: intrinsic factors which facilitate satisfaction.
Recognition
Achievement
Responsibility
Advancement
Hygienes: extrinsic factors which facilitate dissactisfaction
Company policy
Supervision- inadequate
Salary - inadequate
Working Conditions- inadequate
Ferderick Herzberg (cont.)
job satisfaction and dissatisfaction are seperate dimensions
Improving hygienes (extrinsic factors) will make work more tolerable $$$
Enhancing motivators (intrinsic factors) will increase job satisfaction and productivity by making the job more interesting and important.
- Douglas McGregor “Theories X & Y”
Theory X: People are self-centered, lack, ambition, and inherently dislikes work
Theory Y: People enjoy work, will work toward organizational goals and objectives, and become committed based on rewards associated with achievement.
Theory X:
Most people must be coerced, threatened with punishment to perform effectively
People lack ambitio, avoid responsibility and seek security
Peopl lack creative ability and are resistant to change
People are self centered and not concerened with goals of an organization
Theory Y:
Physical and mental effort in work is natural
People will exercise self-direction and self-control in the service of objectives
Commitment to objectives is a funtion of the rewards associated with achievement
The average person learns (under proper conditions) to accept and seek responsibility
People have a high degree of imagination and creativity
Douglas McGregor (cont.)
Theory adopted by management determines:
Level of motivation
Job satisfaction
Productivity
Ziegler Case
Air pressure changes during take off and landing
Casket will implode of collapse on itseld from external pressure
Paperwork and Documentation needed:
Burial-transit permit
Certified copy of death cetificates
Embalming Report
Letter of guarantee (guaranteeing payment by forwarding funeral homne when shipping collect by common carrier)
Other paperwork required by law
Placed on the outersurface of transfer container
Name of the decendent MUST be clearly visible
Additional items placed inside the casket (register book, prayer cards, memorial folders, ect…)
International Transfers
Repatraition: returning the decedent to her/his country of origin.
Forwarding Remains to Another Country
Notify Consulate of recieveing country, they provide information regarding policies, procedures, and paperwork.
Reference materials for foreign transfers:
NFDA Directory
Red Book
Blue Book
Follow all Customs regulations
Comply with recieveing country’s laws and rules
Remember differences in time zones
Time delays are common
Translating documents and verbal communication into the language of the recieving country maybe necessary
Provide affidavit of “NO CONTAGIOUS DISEASES” (varies from country to country, must be provided by doctor or county health official accordinf to their requirements)
Embalming Certificate
Receiving Remains from Another Country
U.S. citizen dies abroad
Consular officer from nearest U.S. Embassy or Consulate notifies U.S. State Department to contact family or their respresntative
Typically family is notified via cable “wired” message or telegram (serves as official notification of death, outlines options and costs of disposition)
Disposition of body must follow laws and customs of host country
All costs paid by family of decedent
U.S. government funds not available
U.S. State Department will assist with transmitting funds from family to Consular Office
Consular office will disperse funds, provide an accounting, and refund surplus monies
U.S. style of embalming not practiced of required in most foreign countries
Preparation must conform to local laws and customs
Remains may not be suitable for viewing
If no one assumes financial responsibility U.S. Consul requests local foreign authorities to make appropriate disposition
According to local laws and customs of host country
Disaster Management and Procedures
Disaster VS. Emergency
Disaster: Sudden misfortune resulting in loss of life and/or property
Emergency: Unforseen comination of circumstances resulting in the need of immediate action
Types of Disasters
1. Natural (Acts of God)
Hurricanes
Tornadoes
Floods
Earthquakes
2. Man Made Events (Human Responsibilities)
Fire
Transportation Crashes
Structural Collapses
Nuclear Accidents
Explosions
Bombings
Combination Disasters: effects of natural AND human responsible events
airline crash during thunder storm
Variation Factors of ALL Disasters
Time (moments to months)
Size and Scope
Damage
Injury
Death
Disruption of family and community
Potential Victims
Those directly involved
Residents (those who lost homes or personal possestions from a flood or earthquake)
Survivors (passengers from an airbus or train disaster)
Survivng family and friends
Disaster responders (Firefighters, Police, Dr.’s, Nurses, Funeral Directors, and Clergy)
Community where disaster happened (students in school shooting, bombing in Oklahoma City)
Survivors Guilt: a phenomenom experienced by survivors.
WHY ME?
WHY DIDN’T I DIE?
Disaster Response
Requires strategic planning
Extremely Important
Organized care and preparation of deceased disaster victims
Multidisciplinary Approach
Multidisciplinary Approach
Involves Funeral Director & Embalmer
Other allied professionals
Certification of Death (MD’s, ME’s, JP’s)
Registration of Death (Funeral Director)
Final Disposition (Funeral Director, Crematory, Clergy)
Physician, Medical Examiner,Coroner, & JP (Clerifies death)
Local Registration ( Death is registered by the Funeral Director with the registrar and the burial transit permit is issued. Clergy, Funeral Director, and Crematorium carry out the final disposition)
Federal Disaster Response Plan
Orginated in 1990
Used in any federally declared emergency situation
Encompasses 13 emergency support functions
Created the national disaster medical system (NDMS)
National Disaster Medical Sytems (NDMS)
One of 13 emergency support functions
Purpose is to recover, identify, preparem processm and dispose of fatalites in diaster situations
Under NDMS
— Disaster Mortuary Operational Response team called DMORT’s were established.
Disaster Mortuary Response Teams (DMORT)
10 federal emergency management agency districts (FEMA)
10 DMORT Teams
Provide technical assistance
Personnel needed to recover, identifiy, process, prepare, and dispose of fatal victims
25 primary responders
100 additional team members per team
Supervised by DMORT commander with unit coordinator
Team members are pre-registered federal employees covered under Federal Tort Act.
Maintain a mobile mortuary container depot at Rockville, MD
Role of Funeral Service Personnel
Provide support and assistance to DMORT team
Follow directions of DMORT commander and Unit coordinator
Become trained members of a DMORT team
General Concerns
Care for the supervisors
Prtotect disaster site for investigation
Mark and record location of remains
Debrief and councel disaster workers
Specialized Activities
Related to general conerns
Communications
Notification
Identification
Distribution
Consolation
Federal, State, and Local Concerns
Legal Considerations
Jurisdiction over disaster area
Responsibility for disaster area
Financial considerations, who will pay
Federal
State
Local
Private
Funeral Home and Funeral Service Management
PRIMARY OBJECTIVE: fulfill needs of client families and community resulting from death.
SECONDARY OBJECTIVE: Insuring that funds are available for
paying expenses
providing a reasonable return on investments
making capital improvements
Expenses
overhead (non declinable fees)
cost of doing business
salaries
building
utilites
supplies
RETURN OF INVESTMENT
make a profit
true for any business, not an evil idea
CAPITAL IMPROVEMENT
spending large sums of money
building
equiptment
furniture
livery
FUNCTIONS OF MANAGEMENT
Planning
Organizing
Directing
Evaluation
Planning: determining in advance what needs will be accomplished in order to achieve a particular goal
STEPS IN PLANNING PROCESS:
establish a mission statement
setting a goal and objectives
formulating a strategy for achieving goals and objectives
Mission Statement:
What is the ultimate purpose of the funeral home business and the efforts of its employees
Typically states
reason the organization exists
products and services offered
clientele served
areas of specialization
GOALS VS. OBJECTIVES
GOALS:
Broad statements abouit what an organization wants to acheive
stated in general terms without reference to a time period
motivational in nature
OBJECTIVES:
Specific statements of tasks to be completed
Specific dates for completion
Measurable to determine if objectives have been or are being met
Series of objectives typically used to help reach goals
Short term VS. Long term Objectives
Short Term: those completed within one to five years
Long Term: those completed on five years or longer
Strategy for achieving goals and objectives
objectives (who, how, what, when, where)
for meeting established goals and objectives
Organizing
arranging and distributing work among members of an organization
coordinating how, when, and where actions will occur
coordinating group work (tasks) into logical patterns
Directing
guiding and supervising activites of an organization
implementing and executing planned activities
determining staff responsibilites
Evaluating
comparing organizational and individual performance with predetermined standards or expected results
evaluating performance in terms of goals and objectives
reformulating goals and objectives as needed
10 Factors: Clients and Community
Client Families and Community
Funeral service management is more service than product oriented
Greater emphasis is placed on social responsibility and satisfying needs of client families
Funeral Service management deals with a client-caregiver relationship rather than a strict “buyer-seller” relationship
Funeral service practice supports the management concept of “care venditor” (Let the seller beware)
Rather than “Cavet emptor” (Let the buyer beware)
Funeral service management views the role of its practitioners with consumers as more personal, more advisory, and more confidential than do other managerial groups
Funeral service management is obligated to provide all client families with knowledge and options to make informed choices
Responsibility of the funeral service manager often includes serving the total community while meetings particular needs of a client family
Funeral service manager has an obligation to assist those community educational programs realted to death, grief, bereavement, funeral rites, and recovery
In public relations, the funeral service manager has the responsibility to provide the type of advertising and informational programs that will reflect professionalism
Funeral service practiced differs from other managerial areas in that total service of the firm should be available to those of every economic, social, and political circumstance.
Staff and Personnel
Human Relations: Motivating people in organizations to develope teamwork which effectively fulfills their needs and acheieves organizational objectives.
Motivation: Energizing, channeling, and sustaining people’s behavior
Theories of Motivation (still apart of Staff and Personnel)
1. Abraham Maslow: “Hierarchy of needs” (LOWEST TO HIGHEST)
Physiological
Security
Belongingness and love
Esteem
Self-actualization
Physiological: the needs for air, water, food, and sex
Security: the need for safety, order, and freedom from fear or threat (Layton’s Mad Dog 20/20)
Belongingness and Love: the need for love, affection, feelings of belonging, and human contact
Esteem: the need for self-respect, self-esteem, achievement, and respect from others (Mr. Layton, referenced Sir Lawrence Oliver the actor and his performance)
Self-actualization: the need to grow, to feel fulfilled, to realize one’s potential.
Abraham Maslow (Cont.)
Workplace can fulfill different needs at each level
Fulfillment of these needs by management should motivate individuals to be better employees
2.Federick Herzberg “Two-factor Theory” for job satisfaction
Man has two sets of needs
Avoid pain and satisfy basic needs
Achieve and experience psychological growth
2 factors related to job statisfaction
Motivators (intrinsic, within you)
Hygienes (extrinsic motivators, from outside you)
Motivators: intrinsic factors which facilitate satisfaction.
Recognition
Achievement
Responsibility
Advancement
Hygienes: extrinsic factors which facilitate dissactisfaction
Company policy
Supervision- inadequate
Salary - inadequate
Working Conditions- inadequate
Ferderick Herzberg (cont.)
job satisfaction and dissatisfaction are seperate dimensions
Improving hygienes (extrinsic factors) will make work more tolerable $$$
Enhancing motivators (intrinsic factors) will increase job satisfaction and productivity by making the job more interesting and important.
- Douglas McGregor “Theories X & Y”
Theory X: People are self-centered, lack, ambition, and inherently dislikes work
Theory Y: People enjoy work, will work toward organizational goals and objectives, and become committed based on rewards associated with achievement.
Theory X:
Most people must be coerced, threatened with punishment to perform effectively
People lack ambitio, avoid responsibility and seek security
Peopl lack creative ability and are resistant to change
People are self centered and not concerened with goals of an organization
Theory Y:
Physical and mental effort in work is natural
People will exercise self-direction and self-control in the service of objectives
Commitment to objectives is a funtion of the rewards associated with achievement
The average person learns (under proper conditions) to accept and seek responsibility
People have a high degree of imagination and creativity
Douglas McGregor (cont.)
Theory adopted by management determines:
Level of motivation
Job satisfaction
Productivity
Procedures for Transferring GASKETED CASKETS Caskets Via Commercial Airlines
____ is the returning the decedent to her/his country of origin.
Repatraition
Notify Consulate of recieveing country, they provide information regarding policies, procedures, and paperwork.
Reference materials for foreign transfers:
NFDA Directory
Red Book
Blue Book
Procedures for forwarding remains to another country
Sudden misfortune resulting in loss of life and/or property is a ____.
Diaster
Unforeseen combination of circumstances resulting in the need of immediate action is an ____.
Emergency
Acts of God: are known as ____.
Hurricanes
Tornadoes
Floods
Earthquakes
Natural Disasters
Human Responsibilities: are known as ____.
Fire
Transportation Crashes
Structural Collapses
Nuclear Accidents
Explosions
Bombings
Man made events
____ are effects of natural AND human responsible events such as an airline crash during thunder storm
Combination Disasters
____ are those directly involved such as
Residents (those who lost homes or personal possestions from a flood or earthquake)
Survivors (passengers from an airbus or train disaster)
Survivng family and friends
Disaster responders (Firefighters, Police, Dr.’s, Nurses, Funeral Directors, and Clergy)
Community where disaster happened (students in school shooting, bombing in Oklahoma City)
Potential Victims
____ is a phenomenom experienced by survivors.
WHY ME?
WHY DIDN’T I DIE?
Survivors Guilt
Requires strategic planning
Extremely Important
Organized care and preparation of deceased disaster victims
Multidisciplinary Approach
These are some factors in ____.
Disaster Response
Involves Funeral Director & Embalmer
Other allied professionals
Certification of Death (MD’s, ME’s, JP’s)
Registration of Death (Funeral Director)
Final Disposition (Funeral Director, Crematory, Clergy)
Physician, Medical Examiner,Coroner, & JP (Clerifies death)
Local Registration ( Death is registered by the Funeral Director with the registrar and the burial transit permit is issued. Clergy, Funeral Director, and Crematorium carry out the final disposition)
all of these are included in ____.
Multidisciplinary approach
Orginated in 1990
Used in any federally declared emergency situation
Encompasses 13 emergency support functions
Created the national disaster medical system (NDMS)
Federal Disaster Response Plan
One of 13 emergency support functions
Purpose is to recover, identify, preparem process and dispose of fatalites in diaster situations
National Disaster Medical Systems or “NDMS”
Disaster Mortuary Operational Response team called DMORT’s were established under ____.
NDMS
