Mortuary Admin (makeup test) Flashcards
Workplace can fulfill different needs at each level. Fulfillment of needs by management should motivate individuals to be better employees.
Abraham Maslow
“Hierarchy of needs” Lowest to Highest
Physiological Security Belongingness & love Esteem Self-actualization
includes the need for love, affection, feelings of belonging, & human contact (FIND SOMEONE TO SHARE MD 20/20)
Belongingness and Love
includes the need for air, water, food, and sex (MD 20/20)
Physiological
includes the need for safety, order, and freedom from fear or threat (KEEP MD 20/20 SAFE)
Security
includes the need for self-respect, self-esteem, achievement, and respect from others
esteem
includes the need to grow, to feel fulfilled, to realize one’s potential
self-actualization
“Two factor theory” Man has two sets of needs
- Avoid pain and satisfy basic needs.
- Achieve and experience psychological growth.
Frederick Herzberg
people are self-centered, lack ambition, and inherently dislike work. Most people have to be coerced, threatened with punishment to perform effectively. They avoid responsibility, seek security, lack creative ability and are resistance to change.
theory X
“Theory X” “Theory Y”
Douglas McGregor
people enjoy work, will work toward organizational goals and objectives, and become committed based on rewards associated with achievement. Physical and mental effort in work is natural. These folks exercise self- direction& self-control in the service of objectives. Commitment to objectives is a function of the rewards associated with achievement. The average person learns, under proper conditioning to accept & seek responsibility. People have a higher degree of imagination & creativity.
theory Y
The theory adopted by management determines
Level of motivation
Job satisfaction
Productivity
Efforts of all members of an organization are directed to insure quality in production of goods and services.
Total Quality Management (TQM)
