More 2 Flashcards
Your customer wants to use Incident Tasks on Incident records. But for efficiency reasons, they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? (Choose two.)
A. On Incident Properties, for Autoclose Incident Tasks, select Yes
B. Edit system property com.snc.incident.autoclose.basedon.resolved_at
C. On Incident Properties, for Close open Incident Tasks when Incident is closed or canceled, select Yes
D. Enable system property com.snc.incident.incident_task.closure
C. On Incident Properties, for Close open Incident Tasks when Incident is closed or canceled, select Yes
D. Enable system property com.snc.incident.incident_task.closure
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
A. Proposed, Accepted, Rejected, Cancelled
B. Proposed, Accepted, Rejected, Reopened
C. Proposed, Received, eCAB Convened, Closed
D. New, Work in progress, Escalated, Communicated
A. Proposed, Accepted, Rejected, Cancelled
On a Normal Change Model, what are some examples of the Model State Transitions that are defined for the Authorize state?
A. Authorize to Draft, Authorize to Assess, Authorize to Review
B. Authorize to Implement, Authorize to Assess, Authorize to Review
C. Authorize to Canceled, Authorize to New, Authorize to Scheduled
D. Authorize to Scheduled, Authorize to Closed, Authorize to New
C. Authorize to Canceled, Authorize to New, Authorize to Scheduled
Your customer wants to limit the users who are able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes? (Choose two.)
A. catalog_editor
B. user_criteria_admin
C. catalog_admin
D. catalog_manager
B. user_criteria_admin
C. catalog_admin
When defining SLAs for the service catalog, at what level is the SLA typically defined?
A. Requested Item
B. Request
C. Service Catalog
D. Catalog Task
A. Requested item
Which type of catalog item may be found in a Service Catalog?
A. Requested Items
B. Content Items
C. Categories
D. Execution Plans
B. Content item
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
A. Create a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy
B. Create a backup of the baseline Change - Emergency - Authorize Flow, and edit the baseline flow
C. Deactivate the baseline Change - Emergency - Authorize Flow
D. Unpublish the baseline Change - Emergency - Authorize Flow
A. Create a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
A. Change Interceptor
B. Change Form
C. Change Landing Page
D. Change Overview
A. Change interceptor
Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?
A. Add a new Policy Input to the Normal Change Approval Policy
B. Add a new Decision to the Normal Change Approval Policy
C. Add a new Change Approval Policy
D. Add a new Decision to the Normal Change Workflow
B. Add a new Decision to the Normal Change Approval Policy
How do you define the content that is tracked and displayed in all Incident record activity streams?
A. Configure the Activity stream client script
B. Configure the incident form design
C. Configure the dictionary entry for the Activity stream
D. Configure the available fields from the Activity stream filter
D. Configure the available fields from the Activity stream filter
What would you use to define a common grouping of configuration items such as all web servers in Miami?
A. CI class
B. Dependent group
C. CSDM component group
D. Dynamic CI group
D. Dynamic CI group
How are Service Catalogs and Catalog Items related? (Choose two.)
A. A catalog item can be associated with one or more service catalogs
B. Access to catalog items is determined by the service catalog’s assigned user criteria
C. Service catalogs may contain multiple catalog items
D. A catalog item can only be associated with one service catalog
A. A catalog item can be associated with one or more service catalogs
C. Service catalogs may contain multiple catalog items
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
A. Stage labels and names can be changed
B. States for the requested item records can be renamed
C. Define a Service Level Agreement for a stage
D. Estimated durations can be set
A. Stage labels and names can be changed
D. Estimated durations can be set
