This class was created by Brainscape user Erika Baeckstroem. Visit their profile to learn more about the creator.
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Decks in this class (15)
itsm 1
What types of ci s will be includ...,
A just cis defined directly in cm...,
Which of the following are define...
14
cards
itsm 2
When using inbound email actions ...,
Under what circumstances should y...,
Which interface is designed for t...
13
cards
itsm 3
Risk is configured by default to ...,
How are releases related to proje...,
What baseline change flows suppor...
14
cards
itsm 4
What would you use to create a ne...,
Which tool allows process owners ...,
What process is responsible for d...
15
cards
itsm 5
By default when using inbound act...,
When using the email client what ...,
Your customer wants incidents to ...
15
cards
itsm 6
A new problem manager wants to kn...,
Your customer wants to know why u...,
A user wants to know what makes t...
15
cards
itsm 7
Your implementation has some lega...,
Which change request fields are u...,
What types of conflicts are detec...
15
cards
itsm 8
Which of the following objects on...,
Your customer wants a catalog to ...,
When building multiple catalog it...
14
cards
itsm 9
Your client indicates they would ...,
What happens if an agent hovers o...,
If the assignment group is empty ...
15
cards
itsm 10
A cab manager is looking for a wa...,
What are the release types availa...,
On a normal change model what are...
14
cards
itsm 11
The ability to authorize requests...,
Released in quebec what tool enab...,
Your customer would like to add a...
13
cards
itsm 12
How do you define the content tha...,
Which table stores incident categ...,
What is normally done when a root...
14
cards
itsm 13
A customer wants to add a new cat...,
Which of the following cannot be ...,
When configuring stages in flow d...
6
cards
More
Risk is configured by default to ...,
What baseline change flows suppor...,
In the cab workbench what are som...
21
cards
More 2
Your customer wants to use incide...,
The major incident management mim...,
On a normal change model what are...
14
cards
More about
ITSM
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