itsm 13

Question 1

A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?

A. Fulfillment Management
B. Release Management
C. Configuration Management
D. Change Management
E. Catalog Management

Answer 1

D. Change management

Question 2

Which of the following cannot be defined or set through a Catalog UI Policy?

A. Apply a requirement to all form views
B. Setting a variable to mandatory
C. Reverse UI Policy if conditions are false
D. Setting a variable to read-only

Answer 2

A. Apply a requirement to all form views

Question 3

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

A. Stage labels and names can be changed
B. States for the requested item records can be renamed
C. Define a Service Level Agreement for a stage
D. Estimated durations can be set

Answer 3

A. stage labels and names can be changed

D. Estimated durations can be set

Question 4

How are Service Catalogs and Catalog Items related? (Choose two.)

A. A catalog item can be associated with one or more service catalogs
B. Access to catalog items is determined by the service catalog’s assigned user criteria
C. Service catalogs may contain multiple catalog items
D. A catalog item can only be associated with one service catalog

Answer 4

A. A catalog item can be associated with one or more service catalogs

C. Service catalogs may contain multiple catalog items

Question 5

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder? (Choose two.)

A. catalog(s)
B. item name
C. variables
D. item author
E. timestamp

Answer 5

B. Item name
E. Timestamp

Question 6

What would you use to define a common grouping of configuration items such as all web servers in Miami?

A. CI class
B. Dependent group
C. CSDM component group
D. Dynamic CI group

Answer 6

D. dynamic CI group