MOP&F Retaining And Motivating Staff N5 U2 P9

Question 1

Payment systems

Answer 1

There are different payment systems which can motivate employees in different ways
Some are more motivating than others

Question 2

Payment systems- time rate

Answer 2

Employee receive a basic weekly wage for working a set of numbers of hours per week
East to calculate
The pay does not alter with the amount produced

Question 3

Payment systems-overtime

Answer 3

This is paid when an employee works longer than their contracted hours
Motivates the employee by allowing more money to be earned
Usually paid at a higher rate than basic pay
Paid on top of the basic wage

Question 4

Payment systems-Place rate

Answer 4

Employee is paid per unit produced
Quality can suffer in the rush to produce more
Motivation- the more you produce the more you earn

Question 5

Payment systems- salary

Answer 5

An annual amount divided by twelve and paid monthly
No overtime
Employee knows exactly what they will be paid
Easy to calculate

Question 6

Payment systems-bonus

Answer 6

Paid in additional to normal earnings
Paid when a target is reached
Good tool for motivation

Question 7

Payment systems-commission

Answer 7

Payment is based on the amount sold
Employee is motivated to sell more
Percentage is paid on top of a basic salary

Question 8

Working practices

Answer 8

Different employees have different working practises, different types of contracts
Full time
Part time
Temporary
Permanent

Question 9

Full time working practises

Answer 9

Usually means working Monday to Friday
Usually means working 9am to 5pm
Working week is usually 37-40 hours
This can be temporary

Question 10

Part time working practises

Answer 10

Employee works part of the week
Lots of variation possible
This can be temporary or permanent
Allows flexibility for the employer and the employee

Question 11

Temporary working practises

Answer 11

The job lasts a short time
Employees sometime hire for busy periods only
Some organisations recruit permanent staff from a pool of temporary workers

Question 12

Permanent working practises

Answer 12

Job lasts for as long as the business operates
If business fails employees can be made redundant
Employees can be sacked

Question 13

Flexible working definition

Answer 13

This can work with full time or part time jobs
Core time is agreed by the employer[when employees must be in work]
Outwith core time, work time is flexible
Removes the need for 9-to-5 working

Question 14

Flexible working advantage and disadvantage

Answer 14

Advantage Disadvantage
Good for staff motivation Employees may not always be available to
Can help with communicating Work when needed
Can help with communicating Flexibility may encourage a ‘slack’ culture to Employees can build up hours and Develop
take days off
Allows employees to fit in personal
Appointments without having to
Take time off work

Question 15

Job share definition

Answer 15

This is when two more employees split one job between them
Salary and holiday are shared
The split does not need to be equal

Question 16

Job share advantage and disadvantage

Answer 16

Advantage Disadvantage
Good for staff motivation May be difficult for employer to manage
Employer still has full time job covered Customers may not get consistent service
Allows employees to have a good work
/life balance

Question 17

Teleworking/ homeworking definition

Answer 17

Employee is based at home
Uses ICT broadband equipment to carry our work

Question 18

Teleworking/home working advantage and disadvantage

Answer 18

Advantage Disadvantage
Lower cost as office not required Set up costs for employer
Good flexibility for employees ICT equipment needs to be provided
Employee take less time off work Employees may be demotivated

Question 19

Hot desks definition

Answer 19

Flexible workspace in the office
Employees do not have a permanent desk
Hot desks can be booked for use
Can be used by employees who normally work at home but are visiting the office

Question 20

Hot desks advantage and disadvantages

Answer 20

Advantage Disadvantage
Reduces cost. Space usually has to be booked in advance
Uses less office space Hot desks must be kept clear when not in use
May not be enough desks available at all times

Question 21

Contract work

Answer 21

Employee covers a contract or a project
Can be short term[up to 1 year] or can be long term[up to three years]
Can be employed via agency

Question 22

Casual work

Answer 22

Employees are only employed when needed
Additional staff normally employed at peak times, Christmas
Good flexibility for the organisation

Question 23

Contract of employment

Answer 23

Contains information such as:
Job title
Job description
Start date
Hours to be worked
Holidays
Pay/salary
Method and timing of pay
Sickness away/allowances
Notice period
Pension
Disciplinary procedures
Union rights

Question 24

Industrial action

Answer 24

Generally bad for business; employees and employers should communicate in order
Go slow- employees slow down work rate
Boycott- employees refuse to carry out certain duties
Work to rule- employees work only according to their contract
Overtime ban- employees refuse to work overtime
Picketing- try convince others not to go to work
Strike- refuse to go to work