Module 9

Question 1

Categorical listing of things that can be ordered or requested such as individual items or services

Answer 1

Service Catalog

Question 2

Is a license required to use the service catalog?

Answer 2

No

Question 3

Is the service catalog a part of the servicenow self service application?

Answer 3

Yes

Question 4

Catalog items are organized into logical groupings called?

Answer 4

Categories

Question 5

Can we help you? Services. Hardware. Software. Office. And Desktops are examples of?

Answer 5

Service catalog categories

Question 6

What are the 2 possible outcomes when selecting items from the service catalog?

Answer 6

Record producer items result in records being added or modified in the database

Service catalog item results in request items. The outcome is similar to ordering from an online store.

Question 7

(T/F) Record producer forms can contain graphics, html, and help?

Answer 7

True

Question 8

This is a special type of service catalog item that create new records in a database table. Users answer questions to create a new record.

Answer 8

Record producers

Question 9

What are the two options to write new records to a table in a database?

Answer 9

Forms and record producers

Question 10

Has a listing of all products and services users can order

Answer 10

The service catalogue

Question 11

Adds records to a database using the service catalog ui rather than a form

Answer 11

Record producer

Question 12

Use this to create a record if you need access to lists, context menus, to be able to edit existing records, or to be able to personalize the user interface

Answer 12

Forms

Question 13

Use this to create a record if the user is not highly technical, users can order by answering a few simple questions, your user interface requires html, links, or graphics, or the app is used to order a product or service

Answer 13

Record producer

Question 14

Selecting this related link on a table record creates a record producer. Records are created in the table that is open.

Answer 14

Add to service catalog related link

Question 15

How long after configuring a record producer will it be available in the service catalog?

Answer 15

Immediately

Question 16

The short description of a record producer appears where?

Answer 16

In a pop up window when a user hovers the mouse over the item

Question 17

The default record producer form has how many columns?

Answer 17

One

Question 18

When selecting the add to service catalog related link, what is created?

Answer 18

A default form (record producer)

Question 19

What are ways that you can customize the default record producer form?

Answer 19

Modify text at the top of the form
Change variable (field) text
Add help
Adjust column layout

Question 20

What do you select to preview or test the record producer form?

Answer 20

Try it

Question 21

Where can you edit the record producer form?

Answer 21

Studio

Question 22

Can you modify the description field to change the text/ images/ formatting at the top of the record producer form?

Answer 22

Yes

Question 23

The help tag on the record producer form is a clickable link that contains what?

Answer 23

Helpful text that will appear when a user clicks the help link

Question 24

What are the record producer layout options?

Answer 24

One column wide
Two columns wide,alternating sides
Two columns wide, one side then the other

Question 25

When creating a 2 column layout for a record producer sections are defined how?

Answer 25

With container start and container end variable types

Question 26

Where do you go to create a 2 column layout for a record producer?

Answer 26

Scroll to the variables section

Question 27

How do you test a record producer layout to make sure it looks as expected?

Answer 27

Select preview item

Question 28

How do you makes fields on a record producer visible, read only, or mandatory without scripting?

Answer 28

By using catalog UI policy actions

Question 29

If you want to write a client side script as part of a catalog ui policy, select what?

Answer 29

The advanced view related link to display the script field

Question 30

Catalog client scripts are used to do what?

Answer 30

Manage the user interface and user experience

Question 31

What are three examples of things you can do with catalog client script?

Answer 31

Validate data Make variable fields read only, mandatory, or invisible Get/set variable values

Question 32

Record producer server side script executes when?

Answer 32

After a record producer is submitted and before the record is written to the database

Question 33

Access fields from a record producer using the record producer object: ________?

Answer 33

producer.myField1

Question 34

The current object in record producer scripting is?

Answer 34

The record that will be written

Question 35

Record producer variables map to fields on ________?

Answer 35

Current

Question 36

When a record producer script executes the current record will automatically be inserted into the the database so you don’t have to call ___________?

Answer 36

current.update()

Question 37

With record producer scripting, the current object is the new record. It will have as its property values either property values from the producer object if copied in a script or values from the variables (T/F)

Answer 37

True

Question 38

When linking a module to a service catalog item, what is the link type?

Answer 38

The URL (from arguments)

Question 39

How do you get the sys_id for a record producer?

Answer 39

Right click on the record producer header

Question 40

Where does the record producer sys_id go on a module form?

Answer 40

The arguments section on the link type tab

Question 41

This script is automatically created when you create a record producer with the add to service catalog related link?

Answer 41

The redirect script

Question 42

Since service catalogs do not have lists, where do you send users when records are submitted?

Answer 42

To a predetermined page done by modifying script. Any valid servicenow url can be passed.

Question 43

What object do you use to redirect users to a different page after they submit a record?

Answer 43

producer.redirect

Question 44

When is the redirect script automatically created?

Answer 44

When you create a record producer with the add to service catalog related link

Question 45

When creating a custom service catalog category, how do you create a hierarchy?

Answer 45

By using parent categories

Question 46

Defines a how a service catalog widget should be rendered on a homepage

Answer 46

Homepage renderer

Question 47

Name that will appear in the category header bar in the service catalog

Answer 47

Title

Question 48

Graphic that appears next to the service catalog item

Answer 48

Icon

Question 49

Text to display when hovering over a service catalog item

Answer 49

Description

Question 50

Graphic to appear in category header

Answer 50

Header icon

Question 51

If a category has no record producers / catalog items assigned to it, it will not appear in the list (T/F)

Answer 51

True

Question 52

How do you add a category to the service catalog?

Answer 52

Go to self service, service catalog, add content, choose a category from the list, then select add here

Question 53

Use the smallest amount of variables to make the interface lightweight (T/F)

Answer 53

True

Question 54

What cannot be debugged with the field watcher?

Answer 54

Script includes

Question 55

Date, record, rest, application, and inbound email triggers

Answer 55

True