Module 9 Flashcards
Categorical listing of things that can be ordered or requested such as individual items or services
Service Catalog
Is a license required to use the service catalog?
No
Is the service catalog a part of the servicenow self service application?
Yes
Catalog items are organized into logical groupings called?
Categories
Can we help you? Services. Hardware. Software. Office. And Desktops are examples of?
Service catalog categories
What are the 2 possible outcomes when selecting items from the service catalog?
Record producer items result in records being added or modified in the database
Service catalog item results in request items. The outcome is similar to ordering from an online store.
(T/F) Record producer forms can contain graphics, html, and help?
True
This is a special type of service catalog item that create new records in a database table. Users answer questions to create a new record.
Record producers
What are the two options to write new records to a table in a database?
Forms and record producers
Has a listing of all products and services users can order
The service catalogue
Adds records to a database using the service catalog ui rather than a form
Record producer
Use this to create a record if you need access to lists, context menus, to be able to edit existing records, or to be able to personalize the user interface
Forms
Use this to create a record if the user is not highly technical, users can order by answering a few simple questions, your user interface requires html, links, or graphics, or the app is used to order a product or service
Record producer
Selecting this related link on a table record creates a record producer. Records are created in the table that is open.
Add to service catalog related link
How long after configuring a record producer will it be available in the service catalog?
Immediately
The short description of a record producer appears where?
In a pop up window when a user hovers the mouse over the item
The default record producer form has how many columns?
One
When selecting the add to service catalog related link, what is created?
A default form (record producer)
What are ways that you can customize the default record producer form?
Modify text at the top of the form
Change variable (field) text
Add help
Adjust column layout
What do you select to preview or test the record producer form?
Try it
Where can you edit the record producer form?
Studio
Can you modify the description field to change the text/ images/ formatting at the top of the record producer form?
Yes
The help tag on the record producer form is a clickable link that contains what?
Helpful text that will appear when a user clicks the help link
What are the record producer layout options?
One column wide
Two columns wide,alternating sides
Two columns wide, one side then the other
When creating a 2 column layout for a record producer sections are defined how?
With container start and container end variable types
Where do you go to create a 2 column layout for a record producer?
Scroll to the variables section
How do you test a record producer layout to make sure it looks as expected?
Select preview item
How do you makes fields on a record producer visible, read only, or mandatory without scripting?
By using catalog UI policy actions
If you want to write a client side script as part of a catalog ui policy, select what?
The advanced view related link to display the script field
Catalog client scripts are used to do what?
Manage the user interface and user experience
What are three examples of things you can do with catalog client script?
Validate data
Make variable fields read only, mandatory, or invisible
Get/set variable values
Record producer server side script executes when?
After a record producer is submitted and before the record is written to the database
Access fields from a record producer using the record producer object: ________?
producer.myField1
The current object in record producer scripting is?
The record that will be written
Record producer variables map to fields on ________?
Current
When a record producer script executes the current record will automatically be inserted into the the database so you don’t have to call ___________?
current.update()
With record producer scripting, the current object is the new record. It will have as its property values either property values from the producer object if copied in a script or values from the variables (T/F)
True
When linking a module to a service catalog item, what is the link type?
The URL (from arguments)
How do you get the sys_id for a record producer?
Right click on the record producer header
Where does the record producer sys_id go on a module form?
The arguments section on the link type tab
This script is automatically created when you create a record producer with the add to service catalog related link?
The redirect script
Since service catalogs do not have lists, where do you send users when records are submitted?
To a predetermined page done by modifying script. Any valid servicenow url can be passed.
What object do you use to redirect users to a different page after they submit a record?
producer.redirect
When is the redirect script automatically created?
When you create a record producer with the add to service catalog related link
When creating a custom service catalog category, how do you create a hierarchy?
By using parent categories
Defines a how a service catalog widget should be rendered on a homepage
Homepage renderer
Name that will appear in the category header bar in the service catalog
Title
Graphic that appears next to the service catalog item
Icon
Text to display when hovering over a service catalog item
Description
Graphic to appear in category header
Header icon
If a category has no record producers / catalog items assigned to it, it will not appear in the list (T/F)
True
How do you add a category to the service catalog?
Go to self service, service catalog, add content, choose a category from the list, then select add here
Use the smallest amount of variables to make the interface lightweight (T/F)
True
What cannot be debugged with the field watcher?
Script includes
Date, record, rest, application, and inbound email triggers
True
