Module 1

Question 1

If you need to replace outdated, inadequate, custom business applications and process what should you do?

Answer 1

Develop a custom application

Question 2

If you need to extend the value of servicenow what should you do?

Answer 2

Develop a custom app

Question 3

If you need to extend service delivery and management to all enterprise departments what should you do?

Answer 3

Develop a custom app

Question 4

If you need to bring greater levels of automation and consolidation to enterprise services and their management what should you do?

Answer 4

Develop a custom application

Question 5

If an app needs unstructured data such as audio or video should you build it?

Answer 5

No

Question 6

If an app has data that can be modeled in a relational database should you build it?

Answer 6

Yes

Question 7

If an app requires proprietary libraries that do not have an api should you build it?

Answer 7

No

Question 8

If an app needs an extensive use of forms to interact with data should you build it?

Answer 8

Yes

Question 9

If an app requires multiplayer games or requires graphic engines should you build it?

Answer 9

No

Question 10

If an app needs to extend its functionality through JavaScript should you build it?

Answer 10

Yes

Question 11

If an app requires reporting capability should you build it?

Answer 11

Yes

Question 12

If an app needs a workflow/ flow to manage processes should you build it?

Answer 12

Yes

Question 13

Should you create a servicenow app if the current departmental app is built on aging incumbent platforms?

Answer 13

Yes

Question 14

Apps that are processes managed in spreadsheets & email a good fit for servicenow?

Answer 14

Yes

Question 15

Are apps with a request fulfill pattern good for servicenow?

Answer 15

Yes

Question 16

This protects an application from damage to or from another application

Answer 16

Scope

Question 17

An application must be ________ to allow out of scope applications to act on its records

Answer 17

configured

Question 18

Apps should not break the system or break other apps (t/f)

Answer 18

True

Question 19

Apps should be self contained and have clearly defined dependencies (t/f)

Answer 19

True

Question 20

Apps should only access what they need, least privilege (t/f)

Answer 20

True

Question 21

Separate namespace
Delegated development
Source control integration
Publish to app repository
Easy file management
Are all elements of ______ apps

Answer 21

Scoped

Question 22

Everything in global
Source control integration
Publish to app repository
Easy file management
Are all elements of ______ apps

Answer 22

Global

Question 23

Scoped applications are _________ into their own application namespace, thereby heavily restricting their ability to cause any performance issues to other running applications

Answer 23

Sandboxed

Question 24

Can an admin access the new hr scoped application?

Answer 24

No

Question 25

_______ are all of the application files comprising an application. They exists with an application scope.

Answer 25

Artifacts

Question 26

Artifacts include but not limited to: access controls, business rules, script includes, tables, and client scripts (t/f)

Answer 26

True

Question 27

In the baseline, custom applications have ______ access to each other’s records but cannot perform any other database operations

Answer 27

Read

Question 28

Used to manage and store changes (versions) to an application and produce a file for export.

Answer 28

Update sets

Question 29

Administrators can manually transfer versions between instances and update sets

Answer 29

True

Question 30

Used for installing and updating applications on all company instances

Answer 30

Application repository

Question 31

To use the application repository an instance must have what?

Answer 31

A valid subscription Matching application scope Network access

Question 32

Construction of the next unit of deployment. Individuals and teams often manage multiple work streams

Answer 32

Development

Question 33

Application of completed units of development to production. Execution of a change management process.

Answer 33

Deployment

Question 34

Container for capturing customizations. Used to move customizations between instances. Essential for: customizing baseline applications, customizing applications purchased from the store. Useful for: keeping track why a change was made, exporting work in progress ahead of a clone, associating changes with sldc artifacts (stories, problems, bugs, enhancements, etc), deploying an application if the app repo is unavailable.

Answer 34

Update set

Question 35

___________ let’s you apply changes in bulk and help you to force an instance to load the file versions you need

Answer 35

Update sets

Question 36

Developers must plan and fulfill a few steps manually when deploying an update set making the process very time consuming

Answer 36

True

Question 37

The approach of deploying code changes and configuration changes in the ServiceNow is using update sets down your instance chain and ________ back the instances once you have done that to match the environment

Answer 37

Cloning

Question 38

The update set deployment process must be done both on test and ____________

Answer 38

Production

Question 39

Do update sets allow moving changes between instances that may be running different family versions and different features?

Answer 39

Yes

Question 40

You can always load an update set created on an older family release on an instance running on a newer family release

Answer 40

True

Question 41

Loading an update set created on a newer family release on an instance running an older family release may be possible but ____?

Answer 41

It requires additional testing to determine compatibility

Question 42

Update sets from newer family releases may not produce the same _________ when moved to older family release

Answer 42

Functionality

Question 43

In extreme cases, updates from newer family release updates may cause outages or __________ on an older family instance

Answer 43

Data loss

Question 44

When possible avoid moving updates from newer family releases to _______ family releases

Answer 44

Older

Question 45

This stores published applications for installation on any instance belonging to a company

Answer 45

The servicenow repository

Question 46

A place for a company to share applications ready for distribution between instances.

Answer 46

Application repository

Question 47

Glide.appcreator.company.code value must be the same on all instances (maint only property)

Answer 47

True

Question 48

Standardizes apps and app versions installed on instances

Answer 48

Application repository

Question 49

What role is required for the application repository?

Answer 49

Admin

Question 50

A modern software development practice in which incremental code changes are made frequently and reliably

Answer 50

Continuous integration

Question 51

The ______ or main branch of your code represents a version of the application that is deployed to a production environment

Answer 51

Master

Question 52

Automated build and test steps triggered by continuous integration ensure that code changes being merged into the repository are reliable. The code is then delivered quickly and seamlessly as a part of the _______ process

Answer 52

Continuous delivery

Question 53

Analyze➡️Design➡️Develop➡️ Test➡️Deploy

Answer 53

Scoped Development Process