Module 8 Flashcards
is exchange of thoughts, ideas, information between superior and subordinate, subordinate and workers or employees. It is sharing of knowledge, information between superior to superior, subordinate to subordinate and with all members of the organization. It helps building mutual understanding and confidence and develops better coordination
Communication
Characteristics of the process of Communication:
It involves two or more parties to complete the process of communication. Communication is a two-way process which serves the purpose of mutual understanding of the parties. It is a pervasive function. Communication is a continuous, on-going process. The flow of communication is a circular one
Importance of Communication:
- Facilitates planning, organizing, leading and controlling
- Helps in decision making
- Facilitates coordination
- Improves superior-subordinate relationship or better understanding
- Helps the process of motivation and morale
- Patronizes organization change and development and
- Finally sound development of any formal or non- formal organization
Elements of Communication
the person who sends the ideas
Communicator
The person who receives the ideas
Communicatee
The act, way or the method of issuing or sending the ideas
Transmission
The idea, order, advice, suggestion, observation or report which is to be communicated
Message
The reaction or reply of the person to whom the message was communicated
Response
The Communication Process
Communication originates from the sender. He realizes the need for conveying something to someone else. He has a purpose of communicating some information to one or more persons.
The Communicator (Sender)
Encoding means putting message into code. A message is initiated by encoding a thought. The communicator encodes the information to be transmitted and might take the form of verbal words, gestures or physical expression. The Communication Process
Encoding
A message is the output of encoding the process and it must be unambiguously understood by the receiver. Message must be clear and precise
The Message
The message is transmitted through the appropriate channel. The common channels include printed pages, face-to –face discussions and telephone lines. Here, proper choice of channel is vital for effective communication. The Communication Process
The Channel
It refers to finding the meaning of something conveyed in code. It is the process by which the receiver interprets the message and it is very pivotal for understanding the message
Decoding
Communication requires at least a couple of people, the sender and the receiver. One ‘encodes’ and the other ‘decodes’ the message. It will be complete only when the receiver perceives the message intact. The receiver must decode the message without distortion.
The Receiver
It refers to the reaction of the receiver. Feedback enables the sender to know whether his message is received and interpreted correctly or not
Feedback
It is the enemy of the feedback and may occur at any stage of the communication process and distort the message. It hinders proper communication.
Noise
Principles of Communication
Clarity
Principle of attention
Consistency
Adequacy
Integration
Feedback
The principle of clarity states that the message which is to be communicated should be clear, simple, and easy and in the language that is understood by all or common to all.
Clarity
The communication is effective that draws the attention of the receiver to the message. Communication evokes action. Words are not enough. The manager can communicate and draws the attention of his subordinates by his behavior, e.g.:- he should be sincere and punctual in his office.
Principle of attention
The principle of consistency states that the communication should be in accordance with the plans, policies and procedures of the organization.
Consistency
According to the principle of adequacy that communication should not be incomplete, but adequate and sufficient to understand otherwise it will cause delay in action and work suffer.
Adequacy
The principle of integration states that communication should achieve cooperation of all the members of the organization for fulfillment of the organizational objectives. It has to promote spirit of unity.
Integration
