Module 5

Question 1

May differ from one contact center to another depending on the tasks involved and the nature of work

Answer 1

Safety Hazards

Question 2

-is a positive concept emphasizing social and personal resources, as well as physical capacities
-observe a healthful lifestyle, inside and outside the office Health

Answer 2

Health

Question 3

risk factors that may affect the eyes and musculoskeletal system

Answer 3

Computer-Related Health Disorders

Question 4

are disorders of the muscles, nerves, tendons, ligaments, joints, cartilage or spinal discs partially caused, aggravated, accelerated or exacerbated by adverse working conditions

Answer 4

Work-Related Musculoskeletal Disorders

Question 5

also known as eye fatigue, is characterized by headaches, blurred or reduced vision, dry eyes, difficulty maintaining visual focus, eye pain

Answer 5

Visual Fatigue

Question 6

-is a change in how the voice sounds.
-Treatment can include voice therapy, drugs, shots or surgery

Answer 6

Voice Disorders

Question 7

symptoms may include ear pain, hearing loss, tinnitus, vertigo, nausea

Answer 7

Ear irritation and Eardrum damage

Question 8

caused by situations that make us feel excluded, not good enough, or as if we don’t belong

Answer 8

Psychosocial Stress

Question 9

Position top of monitor below eye level to favor a downward gaze

Answer 9

Adjusting and customizing the workstation

Question 10

Tips for using the Computer

Answer 10

-Adjust and customize workstation to fit the worker
-Take frequent changes in work posture
-Take adequate breaks from computer work

Question 11

1 Adjusting and customizing the workstation

Answer 11

-Position top of monitor below eye level to favor a downward gaze
-Maintain a comfortable viewing distance of about an arm’s length
-Tilt the monitor backward by about 10 to 20°

Question 12

2 Adjusting and customizing the workstation

Answer 12

-Adjust color, brightness, contrast for eye comfort
-Place monitor perpendicular to window or light source to reduce glare
-Close blinds or dim lights if there is too much glare or reflection

Question 13

1 Chairs appropriate for computer work should have

Answer 13

-Adjustable height
-Adjustable armrest height and splay
-Appropriate lumbar support -Edges that are rounded
-Five-leg base for stability Fabric that breathes
-Seat pan that fits and swivels

Question 14

2 Chairs appropriate for computer work should have

Answer 14

-Edges that are rounded
-Five-leg base for stability
-Fabric that breathes
-Seat pan that fits and swivels

Question 15

1 Adjusting the keyboard for comfortable posture of the hands and wrists

Answer 15

-Place the keyboard at approximately seated elbow height
-Keyboard height should allow the shoulders to be relaxed

Question 16

2 Adjusting the keyboard for comfortable posture of the hands and wrists

Answer 16

-Wrist position should be straight and not bent or rotated
-Place mouse next to keyboard to avoid frequent reaching

Question 17

1 Good work practices to
prevent aches and pains

Answer 17

-Reduce repetitions by encouraging “break jobs” or job away from the computer
-Arms and hands should be relaxed when not keying
-Minimize stress on body by making use of the workstation supports

Question 18

2 Good work practices to
prevent aches and pains

Answer 18

-Promoting the habit of using back support of the chair may induce a reclining position
-Reduce eyestrain by:
- Detection and correction of refraction error
- Exercising eye muscles and blinking
- Looking into the distance