Module 5 Flashcards
May differ from one contact center to another depending on the tasks involved and the nature of work
Safety Hazards
-is a positive concept emphasizing social and personal resources, as well as physical capacities
-observe a healthful lifestyle, inside and outside the office Health
Health
risk factors that may affect the eyes and musculoskeletal system
Computer-Related Health Disorders
are disorders of the muscles, nerves, tendons, ligaments, joints, cartilage or spinal discs partially caused, aggravated, accelerated or exacerbated by adverse working conditions
Work-Related Musculoskeletal Disorders
also known as eye fatigue, is characterized by headaches, blurred or reduced vision, dry eyes, difficulty maintaining visual focus, eye pain
Visual Fatigue
-is a change in how the voice sounds.
-Treatment can include voice therapy, drugs, shots or surgery
Voice Disorders
symptoms may include ear pain, hearing loss, tinnitus, vertigo, nausea
Ear irritation and Eardrum damage
caused by situations that make us feel excluded, not good enough, or as if we don’t belong
Psychosocial Stress
Position top of monitor below eye level to favor a downward gaze
Adjusting and customizing the workstation
Tips for using the Computer
-Adjust and customize workstation to fit the worker
-Take frequent changes in work posture
-Take adequate breaks from computer work
1 Adjusting and customizing the workstation
-Position top of monitor below eye level to favor a downward gaze
-Maintain a comfortable viewing distance of about an arm’s length
-Tilt the monitor backward by about 10 to 20°
2 Adjusting and customizing the workstation
-Adjust color, brightness, contrast for eye comfort
-Place monitor perpendicular to window or light source to reduce glare
-Close blinds or dim lights if there is too much glare or reflection
1 Chairs appropriate for computer work should have
-Adjustable height
-Adjustable armrest height and splay
-Appropriate lumbar support -Edges that are rounded
-Five-leg base for stability Fabric that breathes
-Seat pan that fits and swivels
2 Chairs appropriate for computer work should have
-Edges that are rounded
-Five-leg base for stability
-Fabric that breathes
-Seat pan that fits and swivels
1 Adjusting the keyboard for comfortable posture of the hands and wrists
-Place the keyboard at approximately seated elbow height
-Keyboard height should allow the shoulders to be relaxed
2 Adjusting the keyboard for comfortable posture of the hands and wrists
-Wrist position should be straight and not bent or rotated
-Place mouse next to keyboard to avoid frequent reaching
1 Good work practices to
prevent aches and pains
-Reduce repetitions by encouraging “break jobs” or job away from the computer
-Arms and hands should be relaxed when not keying
-Minimize stress on body by making use of the workstation supports
2 Good work practices to
prevent aches and pains
-Promoting the habit of using back support of the chair may induce a reclining position
-Reduce eyestrain by:
- Detection and correction of refraction error
- Exercising eye muscles and blinking
- Looking into the distance
