Module 7: Feedback & Dealing With Conflicts

Question 1

Johari Window

Answer 1

A framework to help people better understand their relationship with themselves and others

Question 2

Johari window

Arena

Answer 2

Known to self & others

Question 3

Johari window

Known to self & others

Answer 3

Arena

Question 4

Johari window

Blind spot

Answer 4

Known to others & not known to self

Question 5

Johari window

Known to others & not known to self

Answer 5

Blind spot

Question 6

Johari window

Unknown

Answer 6

Not known to self & not known to others

Question 7

Johari window

Not known to self & not known to others

Answer 7

Unknown

Question 8

Johari window

Facade

Answer 8

Known to self & not known to others

Question 9

Johari window

Known to self & not known to others

Answer 9

Facade

Question 10

Which quadrant from the Johari window should be aimed to maximise?

Answer 10

The Arena quadrant (open book mentality)

Question 11

BCAF model

Answer 11

• Describe the behaviour that you see
• Describe the consequence of this behaviour
• Describe the alternatives and the desired behaviour
• Describe the feeling this evokes in you

Question 12

Interpersonal conflict

Answer 12

Disagreement between or among connected individuals (friends, lovers, colleagues, family) who perceive their goals as incompatible

Question 13

Interdependent

Answer 13

What one person does impacts the other

Question 14

Glasl escalation stages

Answer 14

A measure to analyse a conflict and indicate the degree of escalation

Question 15

Glasl escalation stages

Phase 0

Answer 15

Latent: There is no conflict yet, but the potential is there

Question 16

What causes a conflict from phase 0 to phase 1

Answer 16

A reason/trigger

Question 17

Glasl escalation stages

Phase 1

Answer 17

Win-win: (stages: Hardening, Debate and polemic, Actions not words) There is tension between both parties, but they still talk to each other (rational)

Question 18

Glasl escalation stages

Phase 2

Answer 18

Win-lose: (stages: Image and coalitions, Loss of face, Strategies of threats) Attention moves from conflict to negative feelings for those involved, distrust, open hostility and actions obstruct cooperation, communication becomes less frequent (emotional)

Question 19

Glasl escalation stages

Phase 3

Answer 19

Lose-lose: (stages: Limited destructive blows, Fragmentation of the enemy, Together into the abyss) Overt conflict, which leads to passive resistance of overt aggresstion, parties seeking to cause harm (fight)

Question 20

Glasl escalation stages

Reasons for trigger/reason:

Answer 20

• Incident (ex: remark, phonecall, …)
• Problem (what it is actually about)
• Perception (problems and incidents are perceived in a subjective manner)
• Cause (can only be uncovered if the initial incident is taken into account, the underlying problem and the subjective perception of the problem are often hidden)

Question 21

Glasl escalation stages

Different stimuli to cause the conflict to de-escalate

Answer 21

• Show understanding for a certain reaction
• Being appreciated
• Apologising
• New (positive) information

Question 22

Conflict management strategies

Accomodating “Teddy Bear”

Answer 22

• Low goal orientation
• High relationships orientation

Question 23

Conflict management strategies

Collaborative “Owl”

Answer 23

• High goal orientation
• High relationship orientation

Question 24

Conflict management strategies

Compromising “Fox”

Answer 24

• Negotiated goal orientation
• Negotiated relationship orientation

Question 25

Conflict management strategies

Avoiding “Turtle”

Answer 25

• Low goal orientation
• Low relationship orientation

Question 26

Conflict management strategies

Competing “Shark”

Answer 26

• High goal orientation
• Low relationship orientation