Module 6 Improving Organizational Performance

Question 1

Performance measure for one specific goal

Answer 1

KPI – Key performance indicator

Question 2

Multiple KPIs are displayed for the big picture

Answer 2

KPI dashboard (more than on is needed)

Question 3

What does a balanced scorecard measure?

Answer 3

CLIF – (customer, learning, internal process, financial performance) Are we meeting the strategy?

Question 4

Advantage or Disadvantage of balanced score card? Requires time and effort to establish a meaningful scorecard

Answer 4

Disadvantage

Question 5

Advantage or Disadvantage of balanced score card? Improves Internal and External Communication

Answer 5

Advantage

Question 6

Balanced Scorecard: Difficult to maintain momentum

Answer 6

Disadvantage

Question 7

Balanced Scorecard: Improves organizational alignment

Answer 7

Advantage

Question 8

Balanced Scorecard: Links strategy to organizational

results

Answer 8

Advantage

Question 9

KPI: Data driven results make it easier to quantify performance

Answer 9

Advantage

Question 10

KPI: Difficult to change once set up

Answer 10

Disadvantage