Module 4 Quality Metrics and Tools

Question 1

Illustrates performance measurements over a period of time

Answer 1

Run Chart

Question 2

Illustrates limits or constraints a process should not exceed

Answer 2

Control Chart

Question 3

Assists in brainstorming issues that are causing a problem

Answer 3

Cause and Effect Diagram

Question 4

Visual tool to understand a process

Answer 4

Flowchart

Question 5

Easy tool to collect data to create other charts

Answer 5

Check Sheet

Question 6

Graphical display of a data set with one bar for each category

Answer 6

Histogram and Pareto

Question 7

Graphical display of data set centered

Answer 7

Histogram

Question 8

Graphical display of data set in highest to lowest order

Answer 8

Pareto

Question 9

Used for potential relationships and correlation between variables

Answer 9

Scatter diagram

Question 10

Can the seven tools be used independently?

Answer 10

Yes

Question 11

What percent of quality problems does Ishikawa claim the seven tools can solve?

Answer 11

90% - 95%

Question 12

Diagram demonstrating all of the elements that can influence a process before it starts.

Answer 12

SIPOC (Supplier – Input – Process – Output – Customer)

Question 13

Manufacturing approach to improving processes.

Answer 13

Six Sigma

Question 14

In manufacturing, statistics is used for:

Answer 14

Quality Control

Question 15

Plan - Do – Study – Act

Which step is a response to analytical results?

Answer 15

Act

Question 16

Shows whether a result meets a requirement or not

Answer 16

Attribute

Question 17

Shows how well a result meets the requirement

Answer 17

Variable

Question 18

Variations accepted as the normal part of the

process

Answer 18

Common cause variation

Question 19

Variation from an abnormality causing large discrepancy in results

Answer 19

Special cause variation