Module 5

Question 1

Active listening demonstration

Answer 1

FELOR

F: facing 
E: eye contact
L: leaning in
O: open posture
R: receptive

Question 2

Type of communication

Answer 2

Verbal
-written or spoken

Non-verbal

• facial expression
• eye contact
• Body language

Question 3

A model of conflict

Answer 3

Combative
-hostile and dominant

Pragmatic
-dominant and warm

Passive
-hostile and submissive

Congenial
-submissive and warm

Question 4

DARP

Answer 4

A way of formatting documents

Data
Action
Response
Plan

Question 5

SOAP

Answer 5

Subjective (what patient tells you)
Objective (what YOU see)
Assessment
Plan/evaluate