Module 5

Question 1

Verbal communication

Answer 1

Face to face, phone, email, professional and clear.

Question 2

Non verbal communication

Answer 2

Behaviors, expressions, and facial expressions. transmits emotional and relational information.

Question 3

What are some factors that affect communication?

Answer 3

Gender, generation, culture, values and perceptions, personal space, environment, and roles and relationships.

Question 4

Formal communication

Answer 4

Follows chain of command, planned.
- interviewing

Question 5

Informal communication

Answer 5

Causal information sharing.
CAN OPEN LINES of communication.

Question 6

Example of downward communication

Answer 6

Staff reviews

Question 7

Example of lateral communication

Answer 7

Supervisor to supervisor

Question 8

Example of diagonal communication

Answer 8

RN to TECH to RT to physician

Question 9

Example of upward communication?

Answer 9

going to supervisor

Question 10

interprofessional communication

Answer 10

Communication between two professionals

Question 11

Intraprofessional communication

Answer 11

nurse to nurse

Question 12

Forming (SOTD)

Answer 12

ice breakers

Question 13

Storming (SOTD)

Answer 13

conflict, ideas, and personal opinions

Question 14

Norming (SOTD)

Answer 14

Resistance - team goal

Question 15

Preforming (SOTD)

Answer 15

Understanding of goals

Question 16

Adjourning (SOTD)

Answer 16

Work is complete