Module 5 Flashcards
Verbal communication
Face to face, phone, email, professional and clear.
Non verbal communication
Behaviors, expressions, and facial expressions. transmits emotional and relational information.
What are some factors that affect communication?
Gender, generation, culture, values and perceptions, personal space, environment, and roles and relationships.
Formal communication
Follows chain of command, planned.
- interviewing
Informal communication
Causal information sharing.
CAN OPEN LINES of communication.
Example of downward communication
Staff reviews
Example of lateral communication
Supervisor to supervisor
Example of diagonal communication
RN to TECH to RT to physician
Example of upward communication?
going to supervisor
interprofessional communication
Communication between two professionals
Intraprofessional communication
nurse to nurse
Forming (SOTD)
ice breakers
Storming (SOTD)
conflict, ideas, and personal opinions
Norming (SOTD)
Resistance - team goal
Preforming (SOTD)
Understanding of goals
Adjourning (SOTD)
Work is complete
