Module 4 Stakeholder and Communication Management

Question 1

Inputs to the Plan Communications Management process include all of the following except:

A. Stakeholder register
B. Enterprise environmental factors
C. Project management plan
D. Budget forecasts

Answer 1

D. Budget forecasts

Question 2

Stakeholders may include which of the following people?

A. team members and subject matter experts
B. all of these
C. external suppliers and competitors
D. clients and customers

Answer 2

B. all of these

Question 3

A principal idea in agile is that the length of daily stand-up meetings should be ___________.

A. 45 minutes or less
B. 10 minutes or less
C. 15 minutes or less
D. 30 minutes or less

Answer 3

C. 15 minutes or less

Question 4

Once the project is underway, the project manager and team need to manage communications by doing all of the following activities EXCEPT:

A. Communicate thoroughly, copying all stakeholders on all e-mails and team status reports.
B. Communicate promptly, providing information soon enough so that it is useful to recipients and facilitates timely decisions.
C. Communicate effectively, taking actions to ensure the receiver understands the communication and acts appropriately.
D. Communicate accurately, presenting information in a manner that people are likely to interpret correctly

Answer 4

A. Communicate thoroughly, copying all stakeholders on all e-mails and team status reports.

Question 5

Meeting expectations, addressing issues, and fostering appropriate involvement should result from which PMBOK process?

A. Administer Procurements
B. Manage Stakeholder Engagement
C. Manage Communications
D. Plan Communications

Answer 5

B. Manage Stakeholder Engagement

Question 6

By identifying stakeholders and their needs, project managers can be more effective in all the following ways EXCEPT:

A. develop a shared sense of risk.
B. derive the final budget
C. serve as good stewards of the organization’s resources.
D. prioritize among competing objectives.

Answer 6

B. derive the final budget

Question 7

Which of the following activities is one of the best ways to build strong working relationships within the core project team and among stakeholders?

A. Encourage open communication
B. Regularly celebrate success
C. Use appropriate decision making techniques
D. All of these

Answer 7

D. All of these

Question 8

________ is the process of the project team communicating and working with stakeholders to satisfy their needs (and additional desires, when possible), handle issues quickly and encourage active stakeholder participation throughout.

A. Identify Stakeholders
B. Plan Stakeholder Engagement
C. Manage Stakeholder Engagement
D. Analyze Stakeholders

Answer 8

C. Manage Stakeholder Engagement

Question 9

A project communications plan generally includes all of the following information EXCEPT:

A. stakeholder register
B. communication purpose
C. communication methods
D. communication timing

Answer 9

A. stakeholder register

Question 10

According to PMBOK, the fundamental attributes of effective communication activities and developing effective communication artifacts include all of these EXCEPT:

A. Monitoring and measuring effectiveness of communications
B. Challenging others communications styles to follow a single standard
C. Understanding as much as possible about the receiver of the communications
D. Clarity on purpose of the communication

Answer 10

B. Challenging others communications styles to follow a single standard

Question 11

The “act” part of the PDCA cycle for project meetings is:
A. perform in-between meeting tasks
B. evaluate the meeting
C. conduct the meeting and write meeting minutes
D. prepare an advanced agenda to guide the meeting

Answer 11

A. perform in-between meeting tasks

Question 12

A stakeholder analysis has shown that one of the project’s key stakeholders is currently neutral with respect to the project. However, it is desired that they be one of its leading supporters. How can the project manager identify proper actions and communications to fill this gap?

A. confrontation conflict style
B. using performance reporting
C. the communications management plan
D. using expert judgment

Answer 12

D. using expert judgment

Question 13

The project team has identified a set of stakeholders and has a good idea as to which ones need to be most engaged with the project. What analytical technique can be used to help them assess any gaps in their engagement?

A. Power/Interest Grid
B. Stakeholders Engagement Assessment Matrix
C. Stakehholder management plan
D. Responsibility Assignment Matrix

Answer 13

B. Stakeholders Engagement Assessment Matrix

Question 14

A project team is facing an important decision. For this decision, broad input is important, it is desirable to get as much buy-in as possible, and there is only a limited time before the decision must be made. Which decision method is most appropriate?

A. Consultative
B. Consensus
C. Autocratic
D. Delegating

Answer 14

A. Consultative

Question 15

Project stakeholders can be prioritized based upon their level of power, legitimacy and urgency plus a number of additional criteria that might include:

A. personality
B. impact
C. fame
D. tenure

Answer 15

B. impact

Question 16

When does a project manager perform the Manage Stakeholder Engagement process?

A. the project manager isn’t responsible for managing stakeholder engagement
B. throughout the project from start to close
C. once during project planning to include in the project management plan
D. once during the project initiation

Answer 16

B. throughout the project from start to close

Question 17

The technique for gathering and evaluating information to determine whose interests should be emphasized throughout the project is called:

A. analyze stakeholders
B. develop project management plan
C. communications management
D. risk analysis

Answer 17

A. analyze stakeholders

Question 18

A new grocery store is being erected, which will demolish a neighborhood basketball court. A neighborhood kid who liked to play basketball there should be considered as a/an _________.

A. internal stakeholder
B. external stakeholder
C. customer
D. subject matter expert

Answer 18

B. external stakeholder

Question 19

Project managers must ensure team members receive four types of information besides the vision. Which of these is NOT one of these four types?

A. Gossip
B. Responsibilities
C. Status
D. Decisions

Answer 19

A. Gossip

Question 20

Which of the following is a model used for stakeholder analysis that describes classes or groups of stakeholders based on their power, urgency, and legitimacy?

A. Power/interest grid
B. Influence/impact grid
C. Salience model
D. Maturity model

Answer 20

C. Salience model