Module 10 Quality Management

Question 1

A good definition of project quality that is compatible with the Project Management Body of Knowledge is:

A. Effective inspection and audit
B. Giving the project customer extras beyond the agreed upon scope
C. The degree to which the project fulfills requirements
D. Doing the best possible work

Answer 1

C. The degree to which the project fulfills requirements

Question 2

One method of process improvement involves studying how another organization performs a process with an eye toward determining how to improve your organization’s own performance on a similar process. This method is known as:

A. Benchmarking
B. Comparative improvement
C. Variance analysis
D. Sensitivity analysis

Answer 2

A. Benchmarking

Question 3

All of the following are tools of Control Quality EXCEPT:

A. Flowcharting.
B. Inspection.
C. Cost of quality.
D. Control charts.

Answer 3

C. Cost of quality.

Question 4

Project quality tools such as a histogram, Pareto chart, and Failure Mode and Effect Analysis (FMEA) are generally used in support of which of the following DMAIC phases?

A. Define
B. Measure
C. Analyze
D. Improve

Answer 4

C. Analyze

Question 5

Which of the following is an example of Manage Quality data representation tool?

A. Responsibility Assignment Matrix
B. Weighted Table
C. Work Breadkown Structures
D. Affinity Diagrams

Answer 5

D. Affinity Diagrams

Question 6

A source of variation that is inherent in a system and is predictable is typically known as:

A. Special cause variation.
B. Systemic variation.
C. Common cause variation.
D. Life cycle variation

Answer 6

C. Common cause variation.

Question 7

All of the following statements accurately describe special cause variation EXCEPT:

A. It is a statistically unlikely event.
B. It is inherent in the system and is predictable.
C. It is identified by points outside the control limits or by unusual patterns within the limits.
D. It requires specific interventions that include finding the root causes and making chang

Answer 7

B. It is inherent in the system and is predictable.

Question 8

Plan Quality Management has which of the following characteristics?
A. It involves monitoring specific project results to determine whether they comply with relevant quality standards.
B. It focuses on incoming inspection rather than statistical sampling.
C. It involves identifying which quality standards are relevant to the project and determining how to satisfy them.
D. It is the application of planned, systematic quality activities.

Answer 8

C. It involves identifying which quality standards are relevant to the project and determining how to satisfy them.

Question 9

DMAIC is a disciplined process that includes five phases: Define, Measure, Analyze, Improve and Control. DMAIC is most typically associated with which of the following quality improvement approaches?

A. Total Quality Management (TQM)
B. ISO 9001:2008
C. Malcolm Baldrige
D. Six Sigma

Answer 9

D. Six Sigma

Question 10

During which DMAIC phase would you find the objectives of: identify possible root causes, collect data, and confirm root causes through data analysis?

A. Measure
B. Define
C. Analyze
D. Improve

Answer 10

C. Analyze

Question 11

All of the following are examples of the cost of nonconformance EXCEPT

A. Scrapped inventory
B. Training about quality
C. Rework
D. Warranty returns

Answer 11

B. Training about quality

Question 12

The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT:

A. design work systems
B. identify all stakeholders
C. understand the prioritized stakeholders’ requirements
D. make tradeoff decisions

Answer 12

A. design work systems

Question 13

According to the PMBOK®, which of the following is not a quality management process?

A. Perform Quality Assurance
B. Control Quality
C. Monitor Quality
D. Plan Quality Management

Answer 13

C. Monitor Quality

Question 14

Fill in the blank: Preventive action ____________.

A. realigns the performance of the project work with the project management plan.
B. is primarily addressed in the Control Quality process.
C. modifies a nonconforming product or product subcomponent.
D. is proactive in nature, based on a variance and trend analysis.

Answer 14

D. is proactive in nature, based on a variance and trend analysis.

Question 15

Which of the following helps figure out possible causes of problems on a project?

A. A Pareto chart
B. A Fishbone diagram
C. Lean
D. Process spreads

Answer 15

B. A Fishbone diagram

Question 16

“During quality management planning, the project manager and team determine what will be measured during the Control Quality process. Project or product attributes such as on-time performance, defect frequency, and costs vs. budget are known as ________.”

A. Quality thresholds
B. Quality tolerances
C. Quality metrics
D. Quality boundaries

Answer 16

C. Quality metrics

Question 17

Fact-based management includes four key ideas. Which of the following is among the key ideas associated with fact-based management?

A. reliance on historical research
B. routine use of interrogations
C. use of analogous estimating
D. understanding variation

Answer 17

D. understanding variation

Question 18

All of the following are valid reasons why it is better to design quality into processes than to find problems through inspections EXCEPT:

A. Rework can be expensive.
B. The time associated with rework aggravates schedule pressures.
C. Some mistakes are likely to reach the customer.
D. Good inspections prevent all variations and defects from reaching customers.

Answer 18

D. Good inspections prevent all variations and defects from reaching customers.

Question 19

All of these are components of a work flow diagram called the SIPOC model EXCEPT :

A. Process
B. Customer
C. Support
D. Input

Answer 19

C. Support

Question 20

Normal or random variations that are considered part of operating the system at its current capability are ______:

A. special cause variations.
B. common cause variations.
C. life cycle variations
D. systemic variations.

Answer 20

B. common cause variations.