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CPTM > Module 4 - Select & Manage Resources > Flashcards

Module 4 - Select & Manage Resources Flashcards

1
Q

A business expense that does not change in relation to a business’s activity.

A

Fixed cost

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2
Q

A business expense that changes in proportion to a business’s activity.

A

Variable cost

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3
Q

What are two benefits of contracting with an external supplier to meet increased training demand, rather than adding staff members?

A

1) Increases flexibility to scale up or down quickly

2) Expenses for the supplier are variable costs

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4
Q

What trainig-function role includes responsibility for managing classroom setup and materials production?

A

Administrator

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5
Q

What are two responsibilities for a training curator?

A

1) Identifying and indexing informal learning tools

2) Reviewing formal program materials to ensure that they are current

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6
Q

Consists of using company resources to perform a process or task.

A

Insourcing

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7
Q

Hiring an external vendor to perform part of all of a process or task.

A

Outsourcing

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8
Q

Moving specific functions out of the company’s home country.

A

Offshoring

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9
Q

Moving specific functions outside of your company’s home geography, but within the same country.

A

Nearshoring

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10
Q

The training role that aligns, plans, and executives strategic initiatives.

A

Manager

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11
Q

The training role that handles learner enrollment and program, instructor, and classroom scheduling

A

Administrator

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12
Q

The training role that identifies the type of content to aggregate, publish, and distribute.

A

Curator

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13
Q

The training role that handles instructional design and ensures that the learning will complement the material and provide opportunities for learners to apply what they’ve learned.

A

Designer

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14
Q

The training role that creates content.

A

Developer

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15
Q

The training role that are often subject matter experts and facilitate robust learning events.

A

Instructor

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16
Q

The training role that recommends, implements, manages and evaluates the use of learning-related technologies.

A

Learning Technologist

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17
Q

The training role that evaluates training initiatives based on how effectively and efficiently they meet organizational goals.

A

Analyst

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18
Q

What are some objectives that are accomplished with nearshoring?

A

1) Address cultural issues
2) Shift overhead expenses to a vendor
3) Reduce time-zone challenges
4) Increase scalability

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19
Q

Which sourcing model is a strategic approach that involves selecting a third-party supplier to manage a set of processes in the same functional area or across all functional areas?

A

Selective BPO

20
Q

Which sourcing model is the and selects a third-party supplier to manage all the processes and activities of a training organization?

A

Comprehensive BPO

21
Q

Which sourcing model is a transactional appraoch where a supplier is comissed to perform a set of tasks or manage a process or group of processes?

A

Contracting

22
Q

Which souring model obtains authorization to use another company’s intellectual property?

A

License

23
Q

Which sourcing model is the most complex, most expensive, is usually contract for multiple years?

A

Comprehsnive BPO

24
Q

When performing periodic evaluation of a sourced engagement, which of the following should the training manager assess?

A

1) Were contracted items delivered successfully?
2) Has the engagement met the intended business objectives?
3) Are other suppliers better aligned with future needs?

25
Q

A document created by the buyer to obtain service and resource capability information from vendors.

A

RFI

26
Q

A document intended to provide a vendor with the necessary information needed to submit a comprehensive proposal.

A

RFP

27
Q

A document created to obtain specific pricing and or cost information

A

RFQ

28
Q

A document the buyer and seller execute to codify and intent to purchase and protect both parties

A

LOI

29
Q

A contract that details the responsibilities and obligations of two parties to each other.

A

MSA (Master Services Agreement)

30
Q

A contract that defines the quality and volume of specific deliverables and service-level requirements

A

SLA (Service-level Agreement)

31
Q

A document that defines the scope of a project, specific deliverables, scheduling, and additional responsibilities as required by the buyer.

A

SOW

32
Q

What are the seven stages of sourcing?

A
  1. Assessment
  2. Proposal
  3. Due Diligence
  4. Contracting
  5. Transition
  6. Governance
  7. Transfer
33
Q

During which stage of sourcing engagement should the buyer identify the scope of the work and the types of resources needed?

A

Assessment

34
Q

The Supplier Classification Model looks at what two dimensions for potential vendors?

A

Scope & Viability

35
Q

What is the Supplier Classification Model’s purpose?

A

To help buyers identify the right type of supplier, matching the business’ needs with the supplier’s capabilities and business attributes.

36
Q

The Competitive Differentiators Model looks at which three aspects of a supplier? (list in order)

A
  1. Process capabilities
  2. Business attributes
  3. General criteria
37
Q

What criteria are in the General Criteria (the last consideration) for the Competitive Differentiators Model?

A

Price, quality, speed

38
Q

What criteria are in the Business Attributes (the middle consideration)?

A

Customer commitment, talent/leadership, geographic reach, financial stability, marketing/communication, cultural compatibility, sourcing

39
Q

The pricing model when one price is paid for all activities.

A

Fixed pricing

40
Q

The pricing model when the price changes depending on the level of effort or the number of activities involved.

A

Variable pricing

41
Q

A combination of fixed and variable pricing for a single engagement

A

Blended pricing

42
Q

What most directly influences the outcomes of the deliverables?

A

The location of the project manager

43
Q

The Sourcing Optimization Model visualizes the dynamic between what three aspects?

A

Project Complexity
Project manager location
Efficiency

44
Q

Which project manager location is best for high-volume or large global projects?

A

Onsite

45
Q

Which project manager location is best for medium-volume or limited-scope projects?

A

Onshore

46
Q

Which project manager location is best for small or short-term projects?

A

Offshore

CPTM (4 decks)

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