Module 3 - Create Strategic Alignment

Question 1

What are the 4 steps for a training manager to create alignment with business objectives?

Answer 1

1. Understand business, vision, mission, strategy, and goals
2. Determine where and how learning will impact the achievement of business goals
3. Document the learning and development plan
4. Validate the strategic alignment of the learning and development plan with the business’ plan

Question 2

_____-centric training functions focus on what the business needs as opposed to what the learner wants.

Answer 2

Business

Question 3

______-centric training functions focus on what the learner needs as opposed to business needs

Answer 3

Learner

Question 4

_____-based learning model focuses on the # of courses delivered, the # of learners completing them, and the learners’ reactions to the courses.

Answer 4

Supply

Question 5

_____-based learning model focuses on developing and delivering training solutions that resolve business issues or challenges.

Answer 5

Demand

Question 6

The Portfolio Rationalization Model focuses on what two aspects of training?

Answer 6

Strategic importance; Proprietary information

Question 7

Training managers should use a consultative process to uncover business needs for training and development - a process where your role is that of a ________ _________.

Answer 7

learning consultant

Question 8

_____-______ training organizations are more likely to be strategically aligned with the business’s goals and objectives than ______-______ training organizations.

Answer 8

business-centric; learner-centric

Question 9

The training department that acts as an “academic unit” is sometimes referred to as a _____ ______.

Answer 9

corporate university

Question 10

In a business-centric training function, the training manager’s role shifts to that of a ______ _______.

Answer 10

solutions architect

Question 11

Four-Quadrant Portfolio Rationalization Model

Ideal for custom development

Answer 11

High Strategy High Proprietary

Question 12

Four-Quadrant Portfolio Rationalization Model

Ideal for informal training

Answer 12

Low Strategy High Proprietary

Question 13

Four-Quadrant Portfolio Rationalization Model

Ideal for elimination

Answer 13

Low Strategy Low Proprietary

Question 14

Four-Quadrant Portfolio Rationalization Model

Ideal for sourcing to a 3rd party for development

Answer 14

High Strategy Low Proprietary

Question 15

Strategic alignment is the most important of the training manager’s core responsibilities. (T/F)

Answer 15

True

Question 16

A common challenge for the learner-centric training function is that when corporate finances are strained, training expenses can become a target for cost reduction and elimination. (T/F)

Answer 16

True

Question 17

The ________ training function is a strategic asset to the business; when corporate finances are strained, training expenses are ______ of a target for cost reduction and elimination.

Answer 17

business-centric; less

Question 18

In a business-centric training function, training is filled through targeted enrollment. Describe what this means?

Answer 18

Learners are pre-selected for upcoming training

Learner selection is based on the needs of the business

Question 19

In which learning model (supply or demand) do the learners choose from a defined curriculum?

Answer 19

Supply

Question 20

In which learning model (supply or demand) do learning programs solve business problems?

Answer 20

Demand

Question 21

The supply-based learning model is appropriate for customer training applications. (T/F)

Answer 21

True

Question 22

The supply-based learning model is appropriate for compliance training. (T/F)

Answer 22

True

Question 23

What is a downside of supply-based training model?

Answer 23

EMployees make personal development decisions that may not support business needs.

Question 24

The objectives of the demand-based learning model are to align training initiatives with business priorities and to drive value. (T/F)

Answer 24

True

Question 25

Describe some benefits of a demand-based learning model.

Answer 25

1) Training is delivered to the right people at the right time
2) Learners are more likely to retain and apply skills on the job
3) Training outcomes are more visible within the business

Question 26

________ is the process of evaluating courses within a training curriculum to determine which courses should be continue and which should be eliminated.

Answer 26

Portfolio rationalization

Question 27

Organizations using a _____-based learning model create alignment proactively.

Answer 27

Demand

Question 28

Organizations using a _____-based learning model create alignment retroactively.

Answer 28

Supply