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CPTM > Module 2 - Best Practices of High Performing Training Organizations > Flashcards

Module 2 - Best Practices of High Performing Training Organizations Flashcards

1
Q

The ______ process capability addresses best practices related to measuring and reporting on the performance and effectiveness of learning services.

A

Reporting & Analysis

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2
Q

Which process capability addresses best practices for designing, developing, and managing learning-based content?

A

Content Development

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3
Q

Which process capability addresses best practices for instructor recruitment, delivery, and feedback?

A

Content Delivery

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4
Q

Which of the eight process capabilities is most important to becoming a great training organization?

A

Strategic Alignment

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5
Q

A process capability is a __________ that, when done well, drives sustained impact or makes a significant difference in performance.

A

group of best practices

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6
Q

To align training department efforts with those of the business, the training function must first do which of the following?

A

Assess business performance against goals and recommended solutions

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7
Q

How does ranking the importance of process capabilities help training managers?

A

It helps training managers prioritized the training function’s activities

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8
Q

The Diagnostics process capability occurs ______ a training intervention.

A

before

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9
Q

Activities within the Diagnoistis process capability are most guided by which other process capability?

A

Strategic Alignment

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10
Q

For developed content to be considered relevant, it must be:

A

Pertinent to the business, focused on application and sustainable

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11
Q

Why should training materials be transitioned to the business that requested it?

A

It allows the business to make updates without depending on the initial developers

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12
Q

What makes it difficult to measure training outcomes?

A

Performance changes may not be attributable solely to training

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13
Q

What are the 8 top process capabilities that make a great training organization?

A
  1. Strategic alignment
  2. Content development
  3. Delivery
  4. Diagnostics
  5. Reporting and analysis
  6. Technology integration
  7. Administrative services
  8. Portfolio management
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14
Q

Which process capability addresses best practices that ensuring that all training function activities are strategically aligned with the business objectives?

A

Strategic Alignment

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15
Q

Which process capability addresses best practices for assessing the current state of the organization and recommending solutions to improve performance?

A

Diagnostics

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16
Q

Which process capability addresses best practices for assessing, designing, managing, and maintaining content?

A

Content Development

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17
Q

Which process capability addresses best practices for capability to manage an instructor network and deliver content using multiple modalities?

A

Content Delivery

18
Q

Which process capability addresses best practices for scheduling, registration, technology and other support functions?

A

Administration Services

19
Q

Which process capability addresses best practices for ability to define business metrics and report data to make improvements?

A

Report and Analysis

20
Q

Which process capability addresses best practices for integrating learning technologies with each other or with other corporate applications?

A

Technology Integration

21
Q

Which process capability addresses best practices for managing, rationalizing, maintaining, and updating large portfolios of programs?

A

Portfolio Management

22
Q

Before you can effectively align your strategic efforts with those of the business, you must do which process capability first?

A

Diagnostics

23
Q

Reporting & Analysis occurs _______ a training initiative.

A

after

24
Q

When the connection cannot be drawn clearly between what the business needs and what training delivers, training is perceived as a _______, not a _______.

A

nice to have; necessity

25
Q

Training content must be relevant to it’s intended audience in what 3 ways?

A
  1. Pertinent to the business
  2. Focused on application
  3. Sustainable
26
Q

Strong _______ ________ practices reinforce excellent content development and in some cases can overcome small flows in content development practices.

A

content delivery

27
Q

The ________ Learning & Evaluation Model defines 4 levels of training evaluation.

A

Kirkpatrick

28
Q

Level 1 of Kirkpatrick model focuses on what?

A

Student reactions and thoughts about the training

29
Q

Level 2 of Kirkpatrick model focuses on what?

A

Students learning and increases in knowledge

30
Q

Level 3 of Kirkpatrick model focuses on what?

A

Students behavior change and improvement

31
Q

Level 4 of Kirkpatrick model focuses on what?

A

Students impact on business outcomes and effects

32
Q

Transparency in the Administration Services for a training organization accomplishes what 2 things?

A

1) An open organizational dialogue about continuous improvement
2) Improve the usability of these processes for others

33
Q

Which process capability has the following best practices?

  1. Adapt training to the organization’s unique business
  2. Establish agreed-upon objectives
  3. Develop consultative partnerships
  4. Define performance success metrics
  5. Customize training to meet needs
A

Strategic Alignment

34
Q

Which process capability has the following best practices?

  1. Listen to uncover real needs
  2. Identify competency gaps
  3. Conduct a systematic analysis
  4. Collect data in a variety of ways
  5. Leverage experience with clients
  6. Recommend solutions beyond training
A

Diagnostics

35
Q

Which process capability has the following best practices?

  1. Make training engaging and interactive
  2. Involved experts or thought leaders
  3. Use industry and job-relevant examples
  4. Leverage post-training feedback to improve content
  5. Incorporate experiential activities
  6. Use research-based and reliable information
  7. Include post-training activities
  8. Use blended methods for learning
  9. Create easy-to-use support materials
  10. Use creativity or innovation in design
  11. Transition materials to stakeholders
A

Content Development

36
Q

Which process capability has the following best practices?

  1. Use skilled facilitators/presenters
  2. Use knowledgeable/expert instructors
  3. Provide training at convenient times
  4. Make courses available using a variety of methods
  5. Provide training in convenient locations
  6. Provided training as needs grow
  7. Localize courses to audience needs
A

Content Delivery

37
Q

Which process capability has the following best practices?

  1. Assess or measure learning outcomes
  2. Collect feedback from learners and managers
  3. Assess or measure application on the job
  4. Assess or measure business outcomes
  5. Develop meaningful dashboards or reports
  6. Colelct direct and indirect cost data
  7. Manage data from multiple sources
A

Reporting and Analysis

38
Q

Which process capability has the following best practices?

  1. Track courses completions, tests, etc.
  2. Schedule instructors, course materials, facilities
  3. Register learners into courses
  4. Manage vendors and outsourced processes
  5. Trakcing and reimburse tuition expenses
A

Administration Services

39
Q

Which process capability has the following best practices?

  1. Consult to create integration plan
  2. Interface with corporate-wide systems
  3. LInk content with clients’ technologies
  4. Update integration as new technologies emerge
  5. Communicate with client’s IT staff
  6. Use many learning technologies
A

Technology Integration

40
Q

Which process capability has the following best practices?

  1. Use a variety of methods or tools
  2. Add new and refresh old material
  3. Establish areas of expertise
  4. Provide certified/accredited courses
  5. Offer a wide range of topics
A

Portfolio Management

CPTM (4 decks)

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