Module 4: Performance Management Flashcards
What is one of the key functions of performance management?
It is designed to increase productivity within an agency.
It assigns an individual to run reports on all aspects of agency functioning.
It is usually used when a company is downsizing and looking at which employees may be disposable.
It designates a taskmaster to give each employee a list of items to be completed each day.
It is designed to increase productivity within an agency.
A key function of performance management is to align all initiatives and teams with the overall mission and strategic plans of an agency to increase productivity.
What type of performance measure is used to assess if a clinical protocol is having the desired effect on client health?
Outcome measure
Process measure
Balancing measure
Structure of care measure
Outcome measure
An outcome measure is used to determine if the protocol is having the desired effect based on a clinical measure.
Performance management phase:
Planning
Setting performance goals and measures with departments and teams that align with organizational goals and mission.
Performance management phase:
Monitoring
Measuring department and team performance regularly and providing feedback on performance goal progress.
Performance management phase:
Developing
Building capacity to meet performance goals through training, tools, technology, improved processes.
Performance management phase:
Rating
Evaluating individual and team performance using a performance measurement plan.
Performance management phase:
Rewarding
Recognizing individual, group or department performance and providing incentives for continued goal achievement.
The performance management of teams should focus on three elements: the task, the processes and the ___.
Protocols
Relationships
Structure
Roles
Relationships
Performance management is often focused mainly on the task but should also focus on how a team works together (process) and how to build strong working relationships.
A key strategy in performance management during times of perpetual organizational change is to maintain team _________________.
Structure
Recruitment
Engagement
Homogeneity
Engagement
Team engagement Is a key strategy of performance management which improves the effectiveness of all core elements: tasks, processes, and relationships.
___ is a very important ingredient in achieving a high level of team performance.
Measurement
Goals
Control
Trust
Trust
Trust and respect are essential ingredients to achieve high team performance, especially for culturally diverse teams.
G.R.O.W. model
Goals
Appropriate Question:
Are they clear about what they want to achieve?
G.R.O.W. model
Reality
Appropriate Question:
What is helping or hindering the process?
G.R.O.W. model
Options
Appropriate Question:
Are there any other possibilities?
G.R.O.W. model
Will
Appropriate Question:
What is their level of commitment?
Balanced Scorecard:
Financial Perspective
Appropriate Question:
How do we look to our stakeholders?
Balanced Scorecard:
Internal Process Perspective
Appropriate Question:
To satisfy our clients, which business and healthcare processes must we excel at?
Balanced Scorecard:
Learning and Growth Perspective
Appropriate Question:
Are we able to sustain innovations, change, and improve?
Balanced Scorecard:
Customer Perspective
Appropriate Question:
To achieve our mission, how must we look to our clients, staff, and community?
Performance Improvement Tool:
Process Map
Description:
A flowchart with specific shapes and arrows that represent connections, decisions, and so on.
Performance Improvement Tool:
Fishbone Diagram
Description:
A visualization tool to figure out the root cause of a problem.
Performance Improvement Tool:
Gemba Walk
Description:
An analysis of the organizational environment and processes.
Performance Improvement Tool:
Action Plan
Description:
A performance improvement table for outlining goals, improvements, measures, timelines and results.
Which process encourages communication between an employee and a supervisor to establish a level of expected performance by setting goals?
Performance Measurement
Quality Improvement
Clinical Guidelines
Performance management
Performance management
Performance management ensures all employees are aware of the level of performance expected for each role. Accomplishing strategic objectives within an organization establishes the level of performance expected in each role.
In which stage of performance management does a manager collect data from the appraisal process and relate the outcome with potential decisions?
Evaluation
Laying a foundation
Analysis
Appraisal
Analysis
Analyzing collected data and results supports outcomes. These outcomes can be used to help an employee make changes to support the goals of an organization.
Which performance management assessment tool measures the performance of an organization in relation to strategic goals and objectives?
Key performance indicator (KPI)
Performance appraisal
Management by objective
360 degree feedback
Key performance indicator (KPI)
A KPI supports data-driven performance to result in better decision making. This tool help illustrate how well an organization performs in relation to goals and objectives.
Which technique could be used to demonstrate to diverse staff the value of intellectually and emotionally belonging during an organizational change?
Empathetic leadership
Top-down approach
One-way communication
Company wide meeting
Empathetic leadership
Empathetic leadership promotes the value of belonging to promote change. When leaders express why they care, why change matters, and how that aligns with the objectives. it promotes buy-in from the employees.
