Module 4

Question 1

What are the phases of the sales cycle?

Answer 1

1. Customer places order
2. Order fulfilled and despatched
3. Customer invoiced
4. Customer pays
5. Goods returned
6. Credit not/refund issued

Question 2

What are the phases of the purchases cycle?

Answer 2

1. Place order
2. Receive goods
3. Receive invoice
4. Pay
5. Return goods
6. Receive refund/credit note