Module 4 Flashcards
Stages of the recruitment process
Human resource planning
Defining the need
Attracting candidates
Pre selection
Assessing candidates
Selection decision
What are the 3 essential elements of stage 2, defining the need
Job analysis
Job description
Person specification
What is the AIDA motivation sequence and what is it used for?
Useful when drafting a job advertisement
Attention
Interest
Desire
Action
*at the Desire stage, use CLAMPS to help with candidate motivation eg
Salary Location Company car Lifestyle Bonus scheme
Qualities to consider when deciding upon a candidates suitability for a particular role
Skill levels Sector experience Qualifications Essential and desirable criteria Transferable skills Achievements
What to consider when dealing with an offer
Issue contractual offer letter and terms of employment Agree start date Negotiate salary and benefits Check eligibility to work References Inform payroll and HR
The role of the REC
Largest trade and professional body representing the uk recruitment industry
Over 6,000 corporate members
Vision and goal is to lead a successful and respected recruitment industry that is recognised for its positive contribution to UK plc
What are current/recent issues of public concern
Immigration NHS/hospitals/healthcare EU Economy Housing Education/schools Poverty Unemployment Defence/foreign affairs/terrorism Low pay/fair wages
What do recruitment consultants need to do proactively respond to issues of public concern
Keep well informed and up to date about issues of public concern
Gain relevant advice on surrounding public concerns
Ensure they operate within clear policy guidelines and relevant codes of practice
Advise customers on matters of compliance
Ensure staff training includes an awareness of public concerns
Ensure equality and diversity throughout the recruitment process
What analysis tool can be used to examine the external concerns and events and the effects they might have on company performance?
PESTLE analysis
Ways of measuring performance to ensure individual and business are operating cost effectively
Daily figures sheets
Personal development plans
Service level agreements
Client satisfaction surveys
Appraisals
1 to 1 meetings
Weekly meeting
Monthly meetings
What are the 2 levels of goals set within an organisation
Corporate level - concerned with the whole organisation as a whole
Functional level - individual goals
What acronym can be used as a tool for setting effective goals?
SMART
Specific Measurable Attainable Relevant Time bound
What is a KPI?
A key performance indicator is used to show progress towards a goal and to define the specific activity to reach the target
What 3 features does a Metric that is also a KPI have?
Outcome related - tied to a specific objective
Target based - one or more time sensitive values included
Rated or graded - so an observer can grade/rate the gap between the actual and the target
Typical individual KPIs
Sales revenue generated per week
New client introductions per month
Placements or assignments filled per month
Vacancies or assignments gained per month
Meetings and visits completed per week
Candidates interviewed per day
Service calls made per day
What are the 2 elements of success
Clearly defined goals
Attitude
5 important characteristics about attitude
Attitude…
Towards customers influences behaviour
Determines the level of job satisfaction
Affects everyone an individual has contact with
Is not just verbal, it is expressed through tone, stance and expression
Is variable and adaptable depending on circumstances
7 qualities which describe positive common attitude characteristics
Seeing it through
Doing the deal
Keeping on track
Nothing but the best
Empathy
Instinct for business
Staying ahead
What is business acumen?
Understanding how the business makes money!
Understanding the business model in depth
Generating insight through evidence and data
Connecting with curiosity, purpose and impact
Leading with integrity, consideration and challenge
Why is business acumen important?
For a recruiter to be successful, business awareness and acumen is critical.
Need to understand the profitability and growth plans of not only their own organisation but also their clients.
Will result in stronger working relationships and more positive business results.
Other descriptions of people with business acumen
Business savvy
Commercially aware
Having a good eye for business
What are the core business elements that impact the successful running of an organisation?
Organisational culture, values and goals
Sales and marketing principles
Accounting practices
Operational and departmental functions
Individual roles and responsibilities
Recruitment issues and workforce imbalances
What is gearing?
Measures the ratio of debt to equity
