Module 3: Technology

Question 1

What is PMS?

Answer 1

Property Management System

Question 2

What are the primary functions of PMS?

Answer 2

Create a wide range of room rates
Track room availability for at least 1 year
Facilitate room assignment
Facilitate the check-in process
Track guest charges in a timely fashion
Accept full or partial payment at check-out
Track accounts receivable

Question 3

What can you use PMS for?

Answer 3

Central reservations system
Point-of-sale system
Telephone call accounting system
Guest-operated devices
Auxiliary guest service devices
Energy management systems
Electronic locking devices

Question 4

What are the rules of purchasing technology

Answer 4

Never purchase hardware before software
Never make the decision based solely on price
Never lose control of the purchasing process
Never rely on enhancement promises
Never be the first system user
Never allow technology to dictate operations
Never be the last system user

Question 5

What are the 5 C’s of interfacing?

Answer 5

Confidence
Contracts
Communication
Comparisons
Contingencies