Module 3: Configure Applications for Business

Question 1

What is a list?

Answer 1

Displays a set of records from a table

Question 2

What are the 2 types of forms?

Answer 2

Classic form
Workspace form

Question 3

What are the 2 types of lists?

Answer 3

Classic Environment
Workspace

Question 4

What is a row in a list?

Answer 4

Each row represents one record

Question 5

What is a column in the list?

Answer 5

Each column represents one field

Question 6

What are the components of a filter condition?

Answer 6

Field
Operator
Value

Question 7

In the Classic environment, lists are displayed as…

Answer 7

Applications
Modules

Question 8

In the Workspace environment, lists are displayed as…

Answer 8

Categories
UX Lists

Question 9

What does a context menu do?

Answer 9

Provides different levels of controls for a given list view

Question 10

3 Field operators (when filtering)

Answer 10

Text value
Numeric
Date

Question 11

What is a List view?

Answer 11

A version of a list or form that defines which fields appear and in what order

Question 12

Configuring the List Layout does what?

Answer 12

Shows or hides fields from a view and changes the order of columns

Question 13

When configuring a list layout, what does it mean if you see green with a plus sign?

Answer 13

Dot-walking.
It represents related tables

Question 14

True or False.
Personalise List modifies the layout of a list for an individual user.

Answer 14

True

Question 15

What can be done through Personalise List Columns?

Answer 15

Add Columns
Remove Columns
Rearrange Columns
Reset Column Defaults

Question 16

Users with what role can add or remove columns (fields) from a list, or change the order of columns

Answer 16

Admin
Personalise_list

Question 17

What is the UI Builder used for?

Answer 17

Adding a new list in the Workspace

Question 18

UI Builder steps…

Answer 18

1. Select List from Page Options Menu
2. Select List nav from Content panel
3. Select Configuration in Configuration Panel

Question 19

What needs to be defined in the UI Builder to make a list accessible?

Answer 19

Audience (A collection of users)
List Applicability (Links a list to an audience)

Question 20

Example of a Formatter (used to display information that is not a field in the record)

Answer 20

Activity Stream

Process flow formatter
Parent breadcrumbs formatter
Approval summariser formatter
CI relations formatter

Question 21

Which tools can be used to change the layout of the form view for all users?

Answer 21

Form Layout
Form Design

Question 22

What are some common field types?

Answer 22

Reference - Displays records from another table (magnifying glass)
Date/Time
String - Free text
Choice - Drop-down list
True/False - checkbox

Question 23

What are the 3 main components of the form designer?

Answer 23

Page header
Filed navigator
Form layout

Question 24

What limits a field’s available values?

Answer 24

Dependent field

Question 25

Which menu provides options related to viewing, configuring, creating favourites and saving form data?

Answer 25

Form Context Menu

Question 26

Which ServiceNow feature do you use to begin the creation of an application?

Answer 26

Guided Application creator

Question 27

What are the 3 main components of Form Design?

Answer 27

1. Page Header
2. Field Navigator
3. Form Layout

Question 28

What allows fields to be populated automatically when applied?

Answer 28

Template

Question 29

Which UI action saves information for a new record and leaves the form?

Answer 29

Submit

Question 30

Which UI action saves information for an existing record and leaves the form?

Answer 30

Update