Module 1: The modernised Work Experience Flashcards

1
Q

What are breadcrumbs?

A

They show the tracking of where you are in the Platform

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2
Q

When impersonating another user, what can the impersonator do?

A

Access exactly what that user can access
Test what different users can do in ServiceNow

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3
Q

What role can a sys admin elevate to?

A

security_admin role
workplace_admin role

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4
Q

Why would a sys admin elevate their role?

A

To accomplish higher-security tasks

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5
Q

What are the ITSM processes?

A

Incident
Change
Problem
Request

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6
Q

Users with what role(s) can impersonate other users?

A

Admin role
Impersonator role

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7
Q

What are the common ways to interact within the Platform?

A

Workspaces
List
Form
Dashboard
Knowledge Base
Service Catalog

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8
Q

How do you edit the favourites?

A

You click on the pencil (edit icon)

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9
Q

The ServiceNow Platform is an aPaaS. What does this mean?

A

Application Platform as a Service

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10
Q

Some features of the Employee Center?

A

Easy to configure options
Easy scalability
Customisable portal pages
Unified browser for all content types
Built-in extensibility
Integrated workflows
Pre-enabled widgets
Curated pages for popular topics
Employee-centric navigation
Intranet-like engagement and communication

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11
Q

Joe manages 3 teams. Joe goes into ‘My Groups Work’, but there is an empty list. Why is it empty?

A

Joe wants to see nothing. This is work that needs to get done.

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12
Q

If I want to keep the Filter Navigator on the page, what action do I need to do?

A

Pinning

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13
Q

What are the different interfaces for accessing a ServiceNow Instance?

A

-Now Mobile App
-Service Portal
-Next Experienced Unified Navigation

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14
Q

What are the components of the Next Unified Navigation?

A

-All Menu
-Favourites Menu
-History Menu
-Workspaces Menu
-Filter Navigation

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15
Q

True or False.
The ServiceNow Instance is multi-tenant, single instance?

A

False.
It is multi-instance, single tenancy

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16
Q

What is the first thing you see when you log in to your Next Experience instance?

A

Landing Page

17
Q

What is included on the Next Experience Banner Frame?

A

-Logo
-All Menus
-Contextual App Pill
-Global Search
-Help
-Notifications
-User Menu

18
Q

What are 3 ways to create a favourite in the Next Experience?

A
  1. Select the star icon in the All Menu
  2. Select the star icon in the Contextual App Pill
  3. From the List Context menu
19
Q

What is selected on the banner frame to customise an individual’s instance?

A

User Menu > Preferences