Module 1: The modernised Work Experience Flashcards
What are breadcrumbs?
They show the tracking of where you are in the Platform
When impersonating another user, what can the impersonator do?
Access exactly what that user can access
Test what different users can do in ServiceNow
What role can a sys admin elevate to?
security_admin role
workplace_admin role
Why would a sys admin elevate their role?
To accomplish higher-security tasks
What are the ITSM processes?
Incident
Change
Problem
Request
Users with what role(s) can impersonate other users?
Admin role
Impersonator role
What are the common ways to interact within the Platform?
Workspaces
List
Form
Dashboard
Knowledge Base
Service Catalog
How do you edit the favourites?
You click on the pencil (edit icon)
The ServiceNow Platform is an aPaaS. What does this mean?
Application Platform as a Service
Some features of the Employee Center?
Easy to configure options
Easy scalability
Customisable portal pages
Unified browser for all content types
Built-in extensibility
Integrated workflows
Pre-enabled widgets
Curated pages for popular topics
Employee-centric navigation
Intranet-like engagement and communication
Joe manages 3 teams. Joe goes into ‘My Groups Work’, but there is an empty list. Why is it empty?
Joe wants to see nothing. This is work that needs to get done.
If I want to keep the Filter Navigator on the page, what action do I need to do?
Pinning
What are the different interfaces for accessing a ServiceNow Instance?
-Now Mobile App
-Service Portal
-Next Experienced Unified Navigation
What are the components of the Next Unified Navigation?
-All Menu
-Favourites Menu
-History Menu
-Workspaces Menu
-Filter Navigation
True or False.
The ServiceNow Instance is multi-tenant, single instance?
False.
It is multi-instance, single tenancy
