Module 2: The Power of The ServiceNow Platform Flashcards
What is a baseline implementation?
A set of installed applications before any configuration or customisation has been done
What is an instance?
A copy of a ServiceNow environment that is specific to a customer
3 types of environments?
Production
Non-production
Development
Configuration
Primarily consists of things that can be done without code
Customisation
When a customer requires additional functionality that does not exist in the platform
What are Plugins?
Provide additional optional functionality within a ServiceNow instance
What are the different persona types in the Platform?
System Administrator
Specialised Administrator
Process User
Approver
Requester
How to add a user to your instance?
All > User Administration > Users > New
How to add a group to your instance?
All > User Administration > groups > New
Table name for a User?
[sys_user]
Table name for a Group?
[sys_user_group]
Table name for Roles?
[sys_user_role]
What is a role?
A collection of permissions in the ServiceNow platform
How can someone look into an issue that a user is reporting?
User menu > Impersonate user
If you have just worked on a record, where can I go to easily find it?
History tab
True or False.
Administrators cannot change the password of any user with an application admin role
True
True or False.
Users with the impersonator role cannot impersonate admin users.
True
What can be used to categorise, flag, and locate records?
Tags
What are 3 different types of context menus in a list view?
- List
- Column
- Record
What defines which fields appear in a list and the order of said fields?
View
Which module displays a list of tasks assigned to a user’s group, but not yet assigned to an individual?
My Groups Work
Which tab contains the activity stream for a task?
Notes
What is the difference between Work Notes and Additional Comments
- Work notes - only visible to those who can view the task
- Additional comments - visible to the customer (requester)
Which tool enables users to see who is online when you are working in an instance, and view real-time edits saved by other users?
User Presence
What information does the Activity Stream Formatter detail?
- Who made the update
- What was the update
- When was the update made
What provides additional functionality within an instance?
Plugins
