Module 2: IT as a Discipline

Question 1

What are the roles of IT personnel

Answer 1

1. Develop faster computer chips/Network hardware
2. Process data into information
3. Install, test, update software
4. Cost analysis for development/new hardware

Question 2

Role of Systems Administrator

Answer 2

Update computer hardware/software, Perform troubleshooting, and maintain operating systems

Creates new user accounts and provides support to users

Question 3

Role of Web Admin

Answer 3

Maintaining and securing the web server

Troubleshooting the webserver

Question 4

Roles of security administrator

Answer 4

Monitor safety and security of data on computer system

Install firewalls

Question 5

Role of support personel

Answer 5

Anser general questions about hardware/software

Train new employees

Troubleshoot email and company tools