Module 2 - Crisis/Conflict Styles

Question 1

What is Conflict Management?

Answer 1

The long term management of an intractable conflict. It is an ongoing process that may never have a resolution.

Question 2

The degree to which each person is Assertive and/or Cooperative creates five Conflict Styles with their own strengths and weaknesses. Ture or False?

Answer 2

True

Question 3

Conflict Style (1/5)
Describe: Avoidant

Answer 3

*The person is neither Cooperative nor Assertive. Is not willing to assert their own needs and does not want to help others get what they want.
*Takes a “mind your own business” approach when offered assistance
*Is usually withdrawn / detached

Question 4

Conflict Style (2/5)
Describe: Competitive

Answer 4

T*he person is Assertive, but Uncooperative. Primary interest is in solving it their way and has no interest in helping others get what they want.
*Has difficulty understanding the reasons others don’t see things their way and becomes defensive of their position.
*Often takes advantage of those who Accommodate

Question 5

Conflict Style (3/5)
Describe: Compromise

Answer 5

*The person is partially Assertive and partially Cooperative. Is willing to give and take.
*Wants both parties to either be satisfied or dissatisfied with the outcome.
*Is an expedient style and requires that both parties make concessions

Question 6

Conflict Style (4/5)
Describe: Accommodation

Answer 6

*The person is Unassertive, but Cooperative. They do whatever they can to help the other person get what they want, but neglect their own concerns
*Yields to another’s point of view
*Gives in to demands to avoid disagreements

Question 7

Conflict Style (5/5)
Describe: Collaboration

Answer 7

*The person is both Assertive and Cooperative. They are interested in seeing everyone’s wants be fully met.
*Tends to work as a team to create mutually satisfying solutions.
*Works creatively and is solution-oriented
*Maintains and develops relationships

Question 8

What is Verbal Aggression?

Answer 8

*A form of communication violence
*It can be a precursor to, and a predictor of, physical abuse in adolescents
*Sometimes verbal aggression is labeled as harassment
*It can lead to bullying…..ongoing, persistent badgering, harassment and psychological terrorizing
*Physical aggression is almost always preceded by verbal aggression

Question 9

What is Conflict Resolution?

Answer 9

Defined as resolving a dispute or conflict by providing each side’s needs and adequately addressing their interests so they are satisfied with the outcome.

Question 10

What are the 3 main types of Conflict Resolution?

Answer 10

Negotiation, Mediation, Arbitration

Question 11

Conflict Resolution (1/3)
Define: Negotiation

Answer 11

The act of dealing with or bargaining with others through mutual discussion

Question 12

Conflict Resolution (2/3)
Define: Mediation

Answer 12

From the word “to be in the middle”; is the act of allowing another person to act as an intermediary in order to settle the dispute

Question 13

Conflict Resolution (3/3)
Define: Arbitration

Answer 13

Meaning to decide or judge; is the act of an impartial third party hearing the dispute and deciding the outcome.