Module 2 Flashcards
(20 cards)
physical process
hearing
active mental process; attempt to
make meaning of what we hear
listening
3 types of listening
informational
evaluative
empathic
is used when dealing with facts
gather as much accurate data as
possible, and focus on factual
details rather than criticism or
judgment
informational
is for evaluation and decision-
making.
This type is based on speaker’s
credibility, use of evidence, and
emotional appeal.
Evaluative
Informational listening
MUST come before evaluative.
true
focuses on speaker’s emotions
to provide emotional support in
order to help speaker solve a
problem or come to terms with a
situation.
empathic
acting like
you are listening when your mind
is elsewhere.
pseudo-listening
rehearsing what
you will say while speaker is
speaking.
self-centered
listen only to those parts
of message that are of particular
interest or immediate relevance.
selective
gaps left in understanding by
selective listening filled by what we
expect to hear
fill in
focuses on ideas not
even there and interpret as personal
attacks when they were not intended
that way.
defensive
choose not to listen to
what we don’t want to hear.
insulated
take a new
message and rebuild it so it’s like a
previous message.
reconstructive
listening processes
receiving, attending, understanding, responding, remembering
This refers to the response caused by sound waves stimulating the sensory receptors of the ear; it is physical response.
receiving
Our brain screens stimuli and permits only a select few to come into focus- these selective perception is known as attention, an important requirement for effective listening.
attending
To understand symbols we have seen and heard, we must analyze the meaning of the stimuli we have perceived; symbolic stimuli are not only words but also sounds like applause, screeching of tires, scream, blast, etc.
understanding
This stage requires that the receiver complete the process through verbal and/or nonverbal feedback.
responding
This is an important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind’s storage bank.
remembering
