Module 2

Question 1

physical process

Answer 1

hearing

Question 2

active mental process; attempt to

make meaning of what we hear

Answer 2

listening

Question 3

3 types of listening

Answer 3

informational

evaluative

empathic

Question 4

is used when dealing with facts

gather as much accurate data as
possible, and focus on factual
details rather than criticism or
judgment

Answer 4

informational

Question 5

is for evaluation and decision-
making.

This type is based on speaker’s
credibility, use of evidence, and
emotional appeal.

Answer 5

Evaluative

Question 6

Informational listening

MUST come before evaluative.

Answer 6

true

Question 7

focuses on speaker’s emotions

to provide emotional support in
order to help speaker solve a
problem or come to terms with a
situation.

Answer 7

empathic

Question 8

acting like
you are listening when your mind
is elsewhere.

Answer 8

pseudo-listening

Question 9

rehearsing what
you will say while speaker is
speaking.

Answer 9

self-centered

Question 10

listen only to those parts
of message that are of particular
interest or immediate relevance.

Answer 10

selective

Question 11

gaps left in understanding by
selective listening filled by what we
expect to hear

Answer 11

fill in

Question 12

focuses on ideas not
even there and interpret as personal
attacks when they were not intended
that way.

Answer 12

defensive

Question 13

choose not to listen to

what we don’t want to hear.

Answer 13

insulated

Question 14

take a new
message and rebuild it so it’s like a
previous message.

Answer 14

reconstructive

Question 15

listening processes

Answer 15

receiving, attending, understanding, responding, remembering

Question 16

This refers to the response 
caused by sound waves 
stimulating the sensory 
receptors of the ear; it is 
physical response.

Answer 16

receiving

Question 17

Our brain screens stimuli and permits only a select few to come into focus- these selective perception is known as attention, an important requirement for effective listening.

Answer 17

attending

Question 18

To understand symbols we have seen and heard, we must analyze the meaning of the stimuli we have perceived; symbolic stimuli are not only words but also sounds like applause, screeching of tires, scream, blast, etc.

Answer 18

understanding

Question 19

This stage requires that 
the receiver complete the 
process through verbal 
and/or nonverbal 
feedback.

Answer 19

responding

Question 20

This is an important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind’s storage bank.

Answer 20

remembering