Module 11

Question 1

Active listening requires:

Answer 1

• Both Conscious concentration and skillful listening (Correct Answer / Your Answer)

Question 2

One of the techniques to calm an emotionally upset person is to make invasive physical contact with the person.

Answer 2

• False (Correct Answer / Your Answer)

Question 3

. When delivering an emergency notification, the officer should __________.

Answer 3

• give information in small doses and come to the point rapidly
• not use the telephone to deliver the notification
• use specific words like “dead, died, and killed”
• all of the above (Correct Answer / Your Answer)

Question 4

Depending on your agencies policy/procedure, an alternative to respond to questions from the public would be ____________

Answer 4

• advise them all questions need to be referred to your agency’s designated public relations officer, and/or follow your department policy/procedure while staying within guidelines (Correct Answer / Your Answer)

Question 5

Officers do not need to be prepared to release information within the department policy/procedure as it is the duty of the designated public relations officer.

Answer 5

• False (Correct Answer / Your Answer)

Question 6

An officer must become familiar with and follow agency policy/procedure when communicating with the public. The unintentional release of case file information may jeopardize an on-going investigation and/or expose the officer and agency to unnecessary civil liability.

Answer 6

• True (Correct Answer / Your Answer)

Question 7

. When responding to an inquiry regarding the progress of a case, officers should not be concerned with the accuracy of the information.

Answer 7

• False (Correct Answer / Your Answer)

Question 8

. When releasing information concerning an arrest action, the officer should state only the reason for the arrest and where the suspect is being taken.

Answer 8

• True (Correct Answer)

Question 9

In calming an emotional person the officer should _________.

Answer 9

• empower the person
• take the necessary time
• allow the person to talk
• all of the above (Correct Answer / Your Answer)

Question 10

When delivering an emergency notification, officers should always wear a uniform and drive a marked patrol vehicle.

Answer 10

• True (Correct Answer / Your Answer)

Question 11

When responding to an inquiry regarding the progress of a case, officers should ensure the information is accurate.

Answer 11

• True (Correct Answer / Your Answer)

Question 12

Effective communication in law enforcement is a key ingredient in an officer’s ability to ______________.

Answer 12

obtain information from people

• develop community trust
• complete investigations
• all of the above (Correct Answer / Your Answer)

Question 13

When mentally preparing to deliver an emergency notification, officers should __________.

Answer 13

be strong, yet compassionate (Correct Answer / Your Answer)

Question 14

The first rule in releasing information to the public is to ensure compliance with any applicable agency policy/procedure.

Answer 14

True (Correct Answer / Your Answer)

Question 15

The release of inaccurate information may damage the credibility of the officer and agency, unnecessarily expose the officer and agency to liability, and adversely influence criminal proceedings.

Answer 15

True (Correct Answer / Your Answer)

Question 16

_______________ are the three parts of the “PIO Triangle”

Answer 16

Action, Reaction, and Impact (Correct Answer / Your Answer)

Question 17

. Inquiries regarding progress of a case must include:

Answer 17

• Certainty that information is accurate
• Provision of only necessary information to families of adult offenders
• Courteous and concerned delivery of information
• All of the above (Correct Answer / Your Answer)

Question 18

When responding to an inquiry regarding the progress of a case, officers should ensure the response is courteous and concerned.

Answer 18

• True (Correct Answer / Your Answer)

Question 19

When an officer is approached by the media, the officer should provide specific and necessary information, as ______________

Answer 19

• department policy/procedure permits (Correct Answer / Your Answer)

Question 20

. Effective communication requires officers to convert their own attitude into behavior by actively concentrating on the speaker’s message, demonstrating patience, ________________, and deciphering and determining the truth.

Answer 20

remaining objective and suspending judgment (Correct Answer / Your Answer)

Question 21

Officers may be required to release information to the public regarding an assortment of issues.

Answer 21

• True (Correct Answer / Your Answer)

Question 22

Following department policy and procedure regarding releasing arrest information per the publics request should be followed.

Answer 22

• True (Correct Answer / Your Answer)

Question 23

. Confrontational interviewing techniques should not be used in calming an emotional person.

Answer 23

• True (Correct Answer / Your Answer)

Question 24

Inquiries regarding progress of a case should be responded to with inaccurate information in a courteous and concerned manner.

Answer 24

• False (Correct Answer / Your Answer)