Module 11 Flashcards
ISO 9000 Principles
1) top management leadership, (2) customer satisfaction, (3) continual improvement, (4) involvement of people, (5) process analysis, (6) use of data-driven decision making, (7) a systems approach to management, and (8) mutually beneficial supplier relationships.
Costs of Quality
prevention costs, appraisal costs, internal failure costs, external failure costs
Prevention Costs
costs associated with reducing the potential for defective parts or services
Appraisal Costs
costs related to evaluating products, processes, parts, and services
Internal Failure Costs
osts that result from production of defective parts or services before delivery to customers
External Failure Costs
costs that occur after delivery of defective parts or services
Total Quality Management
refers to a quality emphasis that encompasses the entire organization, from supplier to customer.
Quality Circle
group of employees who meet regularly to solve work-related problems
Quality Robust
products that can be produced uniformly and consistently in adverse manufacturing and environmental conditions
Target Oriented Quality
philosophy of continuous improvement to bring the product exactly on target
Statistical Process Control
monitors standards, makes measurements, and takes corrective action as a product or service is being produced
Statistical Process Control
application of statistical techniques to ensure that processes meet standards
Control Chart
graphical representation of process data over time
When is a process in statistical control?
when only source of variation is common (natural) control
X-bar theorem
tates that regardless of the distribution of the population, the distribution of x-bars (each of which is a mean of a sample drawn from the population) will tend to follow a normal curve as the number of samples increases.
lot tolerance percent defective
the quality level of a lot that we consider bad
acceptable quality level
the poorest level of quality that we are willing to accept
type 1 error
The probability of rejecting a good lot
type 2 error
probability of accepting a bad lot
