module 11

Question 1

supply chain

Answer 1

integrated network consisting of an organization, its suppliers, transportation companies and brokers

Question 2

supply chain management

Answer 2

process of working with suppliers and other partners in the supply chain

Question 3

supply chain configuration

Answer 3

raw materials
supplier
manufacturing
distribution
retailer
consumer

Question 4

SCM functions

Answer 4

procuring materials
transforming materials into intermediate and finished products or services
distributing finished goods to customers

Question 5

key decisions in SCM

Answer 5

location, inventory, production and transportation

Question 6

electronic data interchange

Answer 6

enables business partners to exchange info on business transactions
expedites the delivery of accurate info

Question 7

traditional EDI

Answer 7

uses proprietary protocols and networks to transmit documents

Question 8

web based EDI or Open EDI

Answer 8

uses the internet and web protocols to transmit doocuments
lowers cost of transmitting documents
platform independent and easy to use

Question 9

internet enabled SCM

Answer 9

improved info sharing throughout the supply chain

improves purchasing, procurement and scheduling

Question 10

e marketplaces

Answer 10

provides a platform for buyers and sellers to interact and trade more efficiently online
helps maintain a competitive edge

Question 11

collaborative planning, forecasting and replenishment

Answer 11

used to coordinate supply chian members through POS data sharing and joint planning

Question 12

collaboration

Answer 12

agreement between all supply chain partners that establishes how data is shared, problems with overstock, costs are shared or minimized

Question 13

internets of things

Answer 13

helps convert reactive process to a proactive process

Question 14

two types of RFID tags

Answer 14

passive tags have no internal power supply
active tags have internal power supply

Question 15

global supply chain management

Answer 15

incorporates management processes around the world to integrate suppliers, manufacturers, warehouses and retail outlets

requires global flow of info, materials and finances throughout the chain

Question 16

personalization

Answer 16

process of staisfying customers needs, building customer relationships and increasing profits
achieved by designing goods and services that meet customers preferences better

Question 17

customization

Answer 17

allows customers to modify the standard offering

Question 18

personalization implementation

Answer 18

internet and databases
data warehouse/data marts
data mining tools
mobile networks
collaborative filtering

Question 19

collaborative filtering

Answer 19

search for specific information or patterns using input from multiple business partenrs and data sources
identifies groups of people based on common interests and recommends products

Question 20

knowledge marketing

Answer 20

technique to improve CRM systems
identifying, storing and disseminating “know-how”

Question 21

integrated planning system

Answer 21

collects and processes data
manages and coordinates resources, information and functions
includes hardware, software procedures and input from all functional areas

Question 22

ERP components

Answer 22

purchasing
accounting
vendor integation
ecommerce
sales
unified database
invetory management
supply chain
manufacturing HR
CRM

Question 23

benefits of a well designed ERP system

Answer 23

increased availability and timeliness of integrated information
increased data accuracy and response time
improve employee and customer satisfaction