Module 1, Assertive communication Flashcards
1
Q
Scripting of assertive communication
A
When you…. when I I feel… Because… I need you to… If you do this… then i
2
Q
What are the different types of communication styles?
A
- passive aggressive
- aggressive
- manipulative
- assertive
- submissive
3
Q
Describe aspects of submissive communication…
A
- Lack of respect for own needs and rights
- Do not express honest feelings, needs, values and concerns
- Allow others to violate their space, deny their rights, ignore their needs
- Avoids or postpones conflict
- Comfort in familiar pattern of behaviour
- A way to gain approval of others
- Less responsibility
- Appears selfless
- Manipulates others
4
Q
Describe aspects of aggressive communication…
A
- Lack of respect for needs and rights of others
- Expresses their feelings, needs, ideas at expense of others
- Speaks loudly, rude, abusive, sarcastic
- Their point of view is most important
- Needs are met at expense of others
- Protect themselves
- Control over own lives and lives of others
- Very active in shaping their own destiny
- Their fear increases
- Provokes counteraggression
- Eventual loss of control
- Guilt
- Dehumanisation
- Alienation
- Impacts health
- Impacts safety of society
5
Q
Descrive the behavioural aspect of ASSERTIVE communication…
A
- Open and honest
- Person is authentic – they are themselves
- Listening and assertive behaviour is finely balanced
- Accept both positive and negative feedback
- Respectful of self and others
6
Q
What are the benefits of assertiveness?
A
- Get more of your needs met
- Develop better relationships and impact others, institutions and society
- Communicate your feelings, thoughts and emotions with less anxiety or without guilt
- Allows you to take responsibility for what happens in your life
- Maintains your own dignity and self-respect
- Recognises your rights and values
- Protects you from being victimised or taken advantage of
- Enriches your working life and job satisfaction
7
Q
What is the cost of assertiveness?
A
- Disruptions to one’s own life
- How they might be perceived
- Possibility of negative results
- Being vulnerable and getting hurt
- May have to reassess own values
- Exercise willpower
8
Q
What is the 5 part assertive message (behaviour)?
A
- A non-judgemental description of the behaviour (When i…)
- Disclosure of asserter’s feelings (I feel)
- Clarification of the effect of the other person’s behaviour or clinical decision on the asserter (because…)
- State your needs or clarify the behaviour you would like to change (I need you to…)
- Describe the consequences – the positive impact of the behaviour change on the asserter (If you do this… then I)
9
Q
An example of an assertive conversation…
A
10
Q
Another example…
A
