Module 1

Question 1

Each health care facility may have its own job title and unique job description for the
Administrative Health Professional’s position.

Answer 1

T

Question 2

Administrative office assistants must be computer literate and knowledgeable about ethics
and human relations.

Answer 2

T

Question 3

In most of Canada, the medical office assistant includes more clinical than administrative
responsibilities.

Answer 3

F

Question 4

In some offices, the medical office assistant will be trained to carry out “delegated acts”.

Answer 4

T

Question 5

Complementary health care is considered by most to be the natural approach to treating
the causes of illness and disease.

Answer 5

T

Question 6

attributes and skills (needed to work as an administrative office assistant) are the same
thing.

Answer 6

F

Question 7

soft skills such as projecting an image of trust are measureable and specific

Answer 7

F

Question 8

assessing a client’s need for treatment and the urgency of that need is called Triage

Answer 8

T

Question 9

One of the first qualities an employer looks for is initiative.

Answer 9

T

Question 10

Tolerance means agreeing with other people’s personal beliefs and lifestyle

Answer 10

F

Question 11

Ethics is the principles, standards or qualities that a person holds dear.

Answer 11

F

Question 12

The second of 5 universal ethical principles which provides guidance for moral action is
beneficence.

Answer 12

F

Question 13

Health office administration is a regulated profession in Canada.

Answer 13

F

Question 14

_ A resume should be no more than 1 – 2 double-sided pages in length.

Answer 14

F

Question 15

Most people’s behaviour is fairly consistent throughout their daily lives

Answer 15

T

Question 16

Emotional wellness involves being able to analyze and deal with problems.

Answer 16

T

Question 17

Two-thirds of the deaths in Canada annually are attributed to acute illness.

Answer 17

F

Question 18

Cardiovascular disease has passed cancer as the leading cause of death in Canada in almost
every province and territory.

Answer 18

F

Question 19

The appearance of clinical signs occurs in the transitional stage of the illness response.

Answer 19

F

Question 20

United States is a melting pot and Canada is a mosaic in relation to culture

Answer 20

T

Question 21

Ethnic identity is the same as nationality.

Answer 21

F

Question 22

The current Federal Insurance Legislation is the Canada Health Act ( 1984).

Answer 22

T

Question 23

The Federal Government in Canada sets the fee schedules for the provinces

Answer 23

F

Question 24

Fee-for-service is the most common form of physician remuneration in Canada.

Answer 24

T

Question 25

Primary care settings in Canada include emergency departments and group family
practices

Answer 25

T

Question 26

Which of the following is the best description of professionalism?

a. the act of caring for clients
b. belonging to a professional organization
c. the attitude one brings to a given profession
d. the conduct, aims, or qualities that identify or mark a profession

Answer 26

D

Question 27

27. Which of the following is a benefit of belonging to a professional organization ?
    a. a licence to practice is offered to all current members
    b. a degree can be obtained by completing certification papers
    c. travel expenses to chapter meetings will be reimbursed to all members
    d. offers members the opportunity to stay abreast of trends and changes within the profession

Answer 27

D

Question 28

28. Mr. Smith is a private person and prefers that his condition be discussed only with him
    and his wife. His 32 year –old son phones the office stating he is concerned and needs to be
    brought up-to-date with his dad’s condition. Which of the following is the best response?
    a. “ If you come in to the office sir, I would be happy to bring you up-to-date.”
    b. “ I am not sure how Mr. Smith is doing at the moment. I will check his chart and call you
    back.”
    c. “ I’m sorry, but that information is confidential. Perhaps you could speak directly with your
    father. “
    d. “ I can’t tell you. Ask the doctor. He would be able to discuss your dad’s progress with you
    more accurately.”

Answer 28

C

Question 29

29. Which of the following skills could an administrative health assistant have to perform
    today as compared to a medical secretary hired for a health office in the 50’s and 60,s?
    a. typing and dicta typing
    b. providing telephone contact with patients
    c. utilizing medical terminology and bookkeeping skills.
    d. Assisting health providers with monitoring blood pressures.

Answer 29

D

Question 30

30. Which of the following is the best definition of health?
    a. an absence of disease
    b. survival within a natural environment
    c. practices that maintain physical health
    d. a relative state where one is able to function well physically, mentally, socially and spiritually

Answer 30

D

Question 31

30. Which of the following is the best definition of health?
    a. an absence of disease
    b. survival within a natural environment
    c. practices that maintain physical health
    d. a relative state where one is able to function well physically, mentally, socially and spiritually

Answer 31

A

Question 32

32. Wellness, which refers to a state of physical and emotional wellbeing, is often thought of
    in 5 dimensions. Which of the following definitions best describes the emotional well-being
    dimension?
    a. Self-acceptance, self confidence, and believing in yourself
    b. Making healthy choices regarding health and exercise
    c. Having the ability to interact with others
    d. A belief in a higher power.

Answer 32

A

Question 33

33. Dr. Smith has diagnosed Mary who has an exaggerated startle reflex, upsetting dreams
    and difficulties sleeping with PTSD ( post-traumatic stress disorder ). What has most likely
    caused Mary’s symptoms?
    a. An antibiotic resistant virus
    b. Severe acute respiratory syndrome
    c. A chronic condition of the skeletal system
    d. A past traumatic and emotionally challenging event

Answer 33

D

Question 34

34. Which of the following efforts on the part of the clinical secretary would help ease the
    patient’s concerns and assist with effective communication?
    a. offer quick efficient patient care
    b. direct your questions to the patient only
    c. refer the patient to the nurse if they express any concerns.
    d. Attempt to understand the stressors of the patient and family.

Answer 34

D

Question 35

35. Which of the following is the best definition of multiculturalism?
    a. Cultures with a strong belief system
    b. Individuals who band together to protect each other
    c. People of various cultures who live together in relative harmony, and mutual respect.
    d. Cultural groups with a feeling of prejudice against another group.

Answer 35

C

Question 36

36. Which of the following are most important for the AHP to realize when working in a
multicultural environment? Culture is:
a. irrelevant
b. learned
c. instinctive
d. planned

Answer 36

B

Question 37

37. Which of the following would be an example of the cultural belief that” illness is
    controlled by supernatural forces”?
    a. “ I know what is best for me”
    b. “ What is the cause of my illness?”
    c. “ I did something bad and became ill.”
    d. “ I know this happens more to women than men”

Answer 37

C

Question 38

38. Which of the following should you avoid using when attempting to communicate with a
client with a language barrier?
a. Slang
b. Pictures
c. Gestures
d. Word enunciation

Answer 38

A

Question 39

39. Which of the following is a federal responsibility for health care?
    a. Delivering all health services to eligible residents
    b. Managing prescription care and public health services
    c. Funding and managing insured hospital , physician and allied health services
    d. Setting, administering, and monitoring all national standards for Medicare

Answer 39

D

Question 40

40. Which of the following is a correct statement about primary health care reform in
    Canada?
    a. Specialists are the backbone of primary health care
    b. The federal government establishes a 50/50 cost-sharing plan for primary care
    c. Primary health care is moving to a multidisciplinary team approach for healthcare services
    d. Primary care physicians practice independently in what is known as a solo practice.

Answer 40

C

Question 41

41. Which of the following is the best description of the primary health care setting known as
    Health Maintenance Organizations ( HMO’s ) ?
    a. It provides specialized services such as oncological and orthopedic.
    b. Medical services are offered to clients usually without an appointment
    c. Services focus on immediate care of urgent but not life-threatening complaints
    d. Prepaid comprehensive health coverage is offered for physician and hospital services

Answer 41

D

Question 42

42. Which of the following describes the indirect capitation payment option for physicians?
    a. Physicians are paid based on the number of services they provide.
    b. Physicians bill through a combination of salary, fee for service, and capitation.
    c. Physicians submit their fees in order to compare the cost-effectiveness of capitation.
    d. Organizations are given a set amount of money to manage health care for a designated population base

Answer 42

D

Question 43

43. Which of the following patients would be better on a fee for service payment option than
    a patient enrolment option for payment?
    a. Mr. Brown diagnosed with COPD ( chronic obstructive pulmonary disease ).
    b. Mrs Abdul who requires management of her diabetes.
    c. A university student visiting a walk-in clinic for a persistent fever
    d. Sadie Smith age 6 who has a broken leg.

Answer 43

C

Question 44

44. What can the administrative health professional do to avoid the sick role becoming
    maladaptive for the client?
    a. Support the client but avoid instilling feelings of dependence and passivity.
    b. Encourage the client to stay in bed as long as possible to conserve energy.
    c. Tell the client to take the opportunity to get waited on for as long as possible.
    d. Ask family and friends to avoid visiting the client to allow the client time to rest.

Answer 44

A

Question 45

45. Sonia Simplex realizes that she does not feel well but carries on as usual. Which stage of
illness is Sonia at?
a. Action phase
b. Preliminary Phase
c. Transition phase
d. Acknowledgement phase

Answer 45

B

Question 46

46. Which of the following is the best definition of ethnocentrism?
    a. Believing that all cultures are equal
    b. Using ones’ own standards to judge everyone
    c. Recognizing the superiority of the Asian culture
    d. A belief in the superiority of a white Anglo-Saxon group

Answer 46

B

Question 47

47. Mrs. Punja, who does not speak or understand the language spoken in your office, arrives
    manifesting non-verbal indicators of intense pain. Which combination of the following steps is the
    most appropriate action to take?
    1) Determine whether a family member is available to communicate.
    2) Do your best to communicate, hoping the patient understands.
    3) Instruct the patient to rebook the appointment and bring an interpreter.
    4) Reassess the office schedule, recognizing this patient will need extra time.
    a. 1 & 2
    b. 1 & 4
    c. 2 & 3
    d. 3 & 4

Answer 47

B

Question 48

48. Universal health care began in which Canadian province?
    a. Alberta
    b. Saskatchewan
    c. Manitoba
    d. Ontario

Answer 48

B

Question 49

49. The steps ( in order ) in ethical decision – making are:
    a. gather information, determine the ethical approach, identify the problem, make a decision, take
    action
    b. take action, gather information, identify the problem, determine the ethical approach, make a
    decision
    c. identify the problem, gather information, determine the ethical approach, make a decision, take
    action.
    d. determine the ethical approach, identify the problem, make a decision, gather information, take
    action

Answer 49

C

Question 50

50. Which of the following is the best example of an AHP using ethical reasoning?
    a. discounting personal values in decision – making
    b. avoiding the evaluation of a well-established plan
    c. following gut reactions and trusting personal instincts
    d. making accountable, objective decisions.

Answer 50

D