Module 1

Question 1

Management

Answer 1

getting work done through others (delegation of work)

Question 2

What do manager’s have to be concerned with?

Answer 2

Efficiency and Effectiveness

Question 3

Effciency

Answer 3

is getting work done with minimal effort, expense or waste

Question 4

Effectiveness

Answer 4

accomplishing tasks that help fulfill organization objectives such as customer service and satisfaction.

Question 5

Motivation to manage

Answer 5

am assessment of how enthusiastic employees are about managing the work of others

Question 6

What type of skills do manager’s need to possess

Answer 6

technical skills, human skills, conceptual skills, motivation to manage

Question 7

Technical Skills

Answer 7

the specialized procedures, techniques, and knowledge required to get the job done

Question 8

Human Skills

Answer 8

the ability to work well with others

Question 9

conceptual skills

Answer 9

the ability to see the organization as a whole, understand how the different parts affect one another, and recognize how the company fits into or is affected by its environment

Question 10

What are the Management functions?

Answer 10

Planning, organizing, leading controlling

Question 11

Planning

Answer 11

a. Involves determining organization goals as well as means for achieving the
b. Encourages workers to
i. Work harder for extended periods of time
ii. Engage in behaviours that will accomplish goals
- - think in better ways to do their jobs

-determining organizational goals and
means for achieving them

Question 12

organizing

Answer 12

Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.

Question 13

leading

Answer 13

Involves inspiring and motivating employees to work hard to achieve organizations goals.

Question 14

controlling

Answer 14

Involves monitoring progress toward goal achievement and taking corrective action when progress isn’t being made.

Question 15

What kind of manager’s are there?

Answer 15

Top Managers, Middle Manager’s, First Line Manager’s, Team Leader’s

Question 16

Top Manager’s

Answer 16

§ Hold positions like CEO COO CFO or CIO, and are responsible for the overall direct of the organization.
§ Develop employees commitment and ownership of the company’s performance.
§ Must create positive organizational culture

Set companies values, strategies, and lessons through what they do and say to others both inside and outside of the company.

Question 17

Middle Manager’s

Answer 17

§ Plant manger, regional manger, or divisional manger
§ Setting objects consistent with top managements goals and to planning an implementing subunit strategies to achieve those objectives.
§ Allocate resources
§ Coordinate and link groups, department and divisions within the company.
§ Monitor and mange the performance of subunits and of individual managers

Responsible for implementing the changes or strategies generate by top managers.

Question 18

First Line Manager’s

Answer 18

Nonmanagerial worker supervision
Teaching and training
Scheduling
Facilitation

Question 19

Team Leader’s

Answer 19

Facilitation
External relationships
Internal relationships

Question 20

What managerial role’s?

Answer 20

Interpersonal
Informational
Decisional

Question 21

Interpersonal Role

Answer 21

§ Figurehead role –> perform ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or representing the comnay at a community lucheon to support local charities

		§ Leader role--> mangers motivate and encourage workers to accomplish organization objectives

Liaison role –> mangers deal with people outside their units.

Question 22

Informational Role

Answer 22

§ Monitor role –> mangers scan their environment for information, actively contact others for information and, because of their personal contacts, receive a great deal of unsolicited information. (news, email)
§ Disseminator role –> mangers share the information tey have collected with their subordinats and others in the company

Spokesperson

Question 23

Decisional Role

Answer 23

§ Entrepreneur role –> mangers adapt themselves, their subordinates and their units to change.

§ Disturbance handler role –> managers responder to pressures and problems os sver that they demand immediate attention and action – failing company hires new CEO to turn things around.

Resources allcator role –> mangrs decide who will get what resources and how muc of each resource they will get.

Negotiator role - mangers may negotiate schedules, projects, goals, outcomes, resources, and employee wages.

Question 24

Mistakes that Manager’s make

Answer 24

§ Speicfic business problems
		§ Insensitivity
		§ Cold, aloof, arrogant
		§ Betrayed trust
		§ Over managing, failing to delegate
		§ Over ambitious
		§ Failed to staff effectively
		§ Unable to think strategically
		§ Unable to adapt to a boss with a different style

-Over dependent on an advocate or mentor.

Question 25

competitive advantage through people

Answer 25

Organizations that practice good management principles provide a healthier and more positive work environment for their employees, which can lead to better performance for the organization as a whole