Module 1 Flashcards
1
Q
What happens when you tell everyone the same message at the same time?
A
Your audience will only hear part of the message and may miss key parts due to the way in which they take on board information
2
Q
Which correctly identifies the elements of the communication square?
A
Right person, right place, right agenda, right time, right way
3
Q
Can you name the five elements of the Emotional Perceptional Lens
A
Emotion, Thoughts, Behaviour, Short term results, Long term results
4
Q
Can you name the six main barriers to listening?
A
The speed of talking versus listening, assumptions made, judgements, information overload, disagreements, physical distractions
