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UX Evaluation: User Testing > Module 1 > Flashcards

Module 1 Flashcards

1
Q

When is it crucial to test the experience of new products and services?

A

Before making them available to users.

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2
Q

Define Accessibility

A

Accessibility is defined as the extent to which products, systems, services, environments and facilities can be used by people in a population with the broadest range of characteristics and abilities to achieve a goal specified in a given context of use.

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3
Q

What are the Six Dimensions of Usability?

A

Utility, Effectiveness, Efficiency, Satisfaction, Learnability and Accessibility.

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4
Q

Define Utility

A

Utility is the extent to which a person believes that the use of a technology improves their ability to perform a task

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5
Q

Define Effectiveness

A

Effectiveness is defined as the precision and the level of completion with which users achieve a specified goal.

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6
Q

Define Efficiency

A

Efficiency is defined by the resources devoted to the accuracy and level of completion with which users reach the objectives

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7
Q

Define Satisfaction

A

Satisfaction is defined by the absence of discomfort and a positive attitude towards the use of the digital product or service. Satisfaction is a perception and therefore it is subjective.

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8
Q

Define Learnability

A

Learnability is defined as the extent to which digital products and services allow users to quickly become familiar with them and make good use of all their features and capabilities.

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9
Q

What does Perception refer to?

A

Perception refers to the user’s perceived experience.
It is the conscious experience that the user processes cognitively
and is able to explain and verbalise.

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10
Q

What are 2 types of evaluations?

A

An Expert evaluation and User-Based

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11
Q

What is an Expert evaluation?

A

It is the judgment
of one or several evaluators, who assess or use a system,
to identify potential usability issues, including deviations
from established performance criteria.

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12
Q

What is User Testing?

A

This type of evaluation involves the participation of representative
users performing tasks with the system to identify usability issues
or address other user experience dimensions.

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13
Q

What is a Conformity Assessment?

A

It is used to demonstrate that specified requirements for a product, process
or system are actually met.

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14
Q

When should User or Expert evaluations be done?

A

They can and should be performed at all stages of a project’s development
to maintain the focus on the user.

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15
Q

EWhat is a Formative evaluation?

A

A formative evaluation is made during the development of a system
and aims to provide recommendations for the system’s improvement.

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16
Q

What is a Summative Evaluation?

A

It is done when the design is near completion
or already completed.
Its aim is to evaluate the quality of the developed system
and check that all requirements have been met.

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17
Q

What is the scientific method of UX?

A

The scientific method is an empirical approach to the development of knowledge; based on experimentation and observation.

18
Q

What is a Type 1 error?

A

The test concludes that there is no issue,
when in reality there was.

19
Q

What is a Type 2 error?

A

The test concludes that there are issues when in reality there are none

20
Q

What is an Inspection based evaluation?

A

Evaluation based on the judgment of one or more evaluators

21
Q

What is a user interface?

A

user interface represents all the components of an interactive system

22
Q

What is a system?

A

A system is defined as a combination of interacting elements organized to achieve one or more stated purposes

23
Q

What is a prototype?

A

The prototype is a representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and evaluation.

24
Q

What is a user?

A

the term user refers to the person who interacts with a system

25
Q

What is Context of use?

A

Context of use refers to the user(s), task(s), equipment (hardware, software and materials), and the physical and social environments in which a product is used.

26
Q

What is a task?

A

A **task ** is defined as an activity required to achieve a goal

27
Q

What is an action?

A

An action corresponds to user behaviour that a system accepts as a request for a particular operation

28
Q

How do we define Objects of the task ?

A

Objects of the task are key units of information or data with which users interact to perform their tasks

29
Q

What is a dialogue ?

A

A dialogue is an interaction between a user and an interactive system as a sequence of user actions (inputs) and system responses (outputs) in order to achieve a goal.

30
Q

What is a need?

A

A need is a prerequisite identified as necessary for a user - or a set of users - to achieve a desired result, implicit or declared in a specific context of use

31
Q

What is a requirement?

A

A requirement is a condition or capability that must be met or possessed by a system, system component, product or service to satisfy a contract, standard, specification or other formally imposed documents.

32
Q

What is a user test session?

A

A user test session is the moment during which a user participates in user testing.

33
Q

What is a participant?

A

The participant is a representative user who performs typical tasks during a user test.

34
Q

What is Recruitment?

A

Recruitment is the process of selecting users who have the qualities and skills necessary to participate in a user test.

35
Q

What is a moderator?

A

A moderator is a neutral person who conducts a user test session.

36
Q

What is Observation?

A

Observation is a technique for gathering contextual information about the use of a system.

37
Q

What is an Interview?

A

Interviewing is defined as an activity during the user test during which the user test participant answers questions about their experience and overall impression of the interactive system

38
Q

What is an Observer?

A

Observers may be present during the test session. An observer is a person who observes users who are discussing or performing tasks related to a system.

39
Q

What is a note-taker?

A

This person notes observations during the user test to make it easier for the moderator.

40
Q

What is an Evaluation report?

A

An evaluation report is produced. This is a document in which the results of a user test or expert assessment are presented.

UX Evaluation: User Testing (7 decks)

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