Module 02: Therapeutic Communication Techniques

Question 1

These encourage expression of feelings and ideas with acceptance and respect.

Answer 1

Therapeutic Communication Techniques

Question 2

What is the importance of Therapeutic Communication Techniques?

Answer 2

Enhances patient outcomes and satisfaction

Question 3

This is known as the attentive hearing of verbal and nonverbal messages (key terms: attentiveness).

Answer 3

Active Listening

Question 4

What does SOLER denote?

Answer 4

(A) S: Sit facing the patient
(B) O: Observe an open posture
(C) L: Lean towards the patient
(D) E: Establish and maintain eye contact
(E) R: Relax

Question 5

This therapeutic communication technique is characterized as the act of commenting on how a patient looks, sounds, or acts to start a conversation (key terms: observations, nonverbal cues).

Answer 5

Sharing Observations

Question 6

Give an example of the therapeutic communication technique of sharing observations.

Answer 6

“You look Tired” vs. Assuming fatigue is due to depression

Question 7

This therapeutic communication technique is characterized as the act of understanding and communicating another’s feelings (key terms: empathy, emotional resonance).

Answer 7

Sharing Empathy

Question 8

Give an example of the therapeutic communication technique of sharing empathy.

Answer 8

“It must be very frustrating to know what you want and not be able to do it.”

Question 9

This therapeutic communication technique is characterized as the act of communicating encouragement and positive feedback (key terms: encouragement and positive reinforcement).

Answer 9

Sharing Hope

Question 10

Give an example of the therapeutic communication technique of sharing hope.

Answer 10

“I believe you’ll find a way to face your situation because I’ve seen your courage.”

Question 11

This therapeutic communication technique is characterized as the act of using humor to relieve stress and enhance well-being (key terms: therapeutic humor and stress relief).

Answer 11

Sharing Humor

Question 12

Give an example of the therapeutic communication technique of sharing humor.

Answer 12

Light humor to ease anxiety

Question 13

This therapeutic communication technique is characterized as the act of expressing and acknowledging emotions (key terms: emotional expression and validation).

Answer 13

Sharing Feelings

Question 14

Give an example of the therapeutic communication technique of sharing feelings.

Answer 14

Acknowledging feelings of care or sadness without burdening the patient.

Question 15

This therapeutic communication technique is characterized as the act of employing physical contact to convey care and support (key terms: comfort touch and nonverbal communication).

Answer 15

Using Touch

Question 16

Give an example of the therapeutic communication technique of using touch.

Answer 16

Holding a patient’s hand for reassurance

Question 17

This therapeutic communication technique is characterized as the act of allowing pauses to enable reflection and insight (key terms: pausing and nonverbal communication).

Answer 17

Using Silence

Question 18

Give an example of the therapeutic communication technique of using silence.

Answer 18

Remaining silent to let the patient gather their thoughts.

Question 19

This therapeutic communication technique is characterized as the act of offering relevant details to help decision-making (key terms: information sharing and clarity).

Answer 19

Providing Information

Question 20

Give an example of the therapeutic communication technique of providing information.

Answer 20

“An echocardiogram uses sound waves to look at your heart.”

Question 20

This therapeutic communication technique is characterized as the act of restating or asking for clarification to ensure accurate understanding (key terms: verification and clarification).

Answer 20

Clarifying

Question 23

Give an example of the therapeutic communication technique of clarifying.

Answer 23

“I’m not sure I understand. Can you explain what you mean by ‘sicker than usual’?”

Question 23

Give an example of the therapeutic communication technique of paraphrasing.

Answer 23

“You’re not convinced that you need a diet because you’ve stayed healthy despite being overweight.”

Question 23

This therapeutic communication technique is characterized as the act of directing attention to key elements of conversation (key terms: direction and concentration).

Answer 23

Focusing

Question 24

This therapeutic communication technique is characterized as the act of restating a patient’s message in your own words (Key terms: restatement and feedback).

Answer 24

Paraphrasing

Question 24

Give an example of the therapeutic communication technique of asking relevant questions.

Answer 24

Open-ended: “what’s your biggest concern right now?” focused: “how has your pain affected your daily activities?”

Question 24

Give an example of the therapeutic communication technique of focusing.

Answer 24

“Let’s discuss more about the difficulty you’re having with your medications.”

Question 24

Give an example of the therapeutic communication technique of summarizing.

Answer 24

“We’ve discussed your concerns about your treatment and outlined some options. Let’s review what we’ve agreed on.”

Question 25

This therapeutic communication technique is characterized as the act of seeking information through structured questions (key terms: inquiry and exploration.)

Answer 25

Asking Relevant Questions

Question 25

This therapeutic communication technique is characterized as the act of sharing personal experiences to show understanding (key terms: personal sharing and empathy).

Answer 25

Self-disclosure

Question 26

This therapeutic communication technique is characterized as the act of reviewing key points of conversation for clarity and closure (key terms: review and closure).

Answer 26

Summarizing

Question 27

Give an example of the therapeutic communication technique of self disclosure.

Answer 27

“I went through something similar and found counseling helpful. What do you think about seeking counseling?”

Question 28

This therapeutic communication technique is characterized as the act of pointing out inconsistencies to improve self-awareness (key terms: awareness and sensitivity).

Answer 28

Confrontation

Question 29

Give an example of the therapeutic communication technique of confrontation.

Answer 29

“You say you’ve decided on a treatment plan, but you’re still discussing other options. Can you clarify your decision?”

Question 30

What are the different models of therapeutic communication?

Answer 30

(A) Peplau’s interpersonal relations theory
(B) Rogerian model of client-centered therapy
(C) Gordon’s functional model of communication

Question 31

This model of therapeutic communication is centralized on the nurse-patient relationship.

Answer 31

Peplau’s interpersonal relations theory

Question 32

What are the phases of Peplau’s interpersonal relations theory?

Answer 32

(A) Orientation
(B) Working phase
(C) Resolution

Question 33

This model of therapeutic communication is centralized on unconditional positive regard and empathy.

Answer 33

Rogerian Model of Client-centered Therapy

Question 34

This model of therapeutic communication is centralized on goal oriented communcation.

Answer 34

Gordon’s Functional Model of Communication

Question 35

How are the therapeutic communication techniques applied in practice?

Answer 35

(A) Case studies
(B) Role playing exercises
(C) Reflection and feedback

Question 36

This way of applying therapeutic communication techniques is done through analyzing scenarios to apply techniques.

Answer 36

Case studies

Question 37

This way of applying therapeutic communication techniques is done through practicing communication techniques in simulations.

Answer 37

Role playing exercises

Question 38

This way of applying therapeutic communication techniques is done through reviewing effectiveness and discuss improvements.

Answer 38

Reflection and feedback