Module 02: Therapeutic Communication Techniques Flashcards
These encourage expression of feelings and ideas with acceptance and respect.
Therapeutic Communication Techniques
What is the importance of Therapeutic Communication Techniques?
Enhances patient outcomes and satisfaction
This is known as the attentive hearing of verbal and nonverbal messages (key terms: attentiveness).
Active Listening
What does SOLER denote?
(A) S: Sit facing the patient
(B) O: Observe an open posture
(C) L: Lean towards the patient
(D) E: Establish and maintain eye contact
(E) R: Relax
This therapeutic communication technique is characterized as the act of commenting on how a patient looks, sounds, or acts to start a conversation (key terms: observations, nonverbal cues).
Sharing Observations
Give an example of the therapeutic communication technique of sharing observations.
“You look Tired” vs. Assuming fatigue is due to depression
This therapeutic communication technique is characterized as the act of understanding and communicating another’s feelings (key terms: empathy, emotional resonance).
Sharing Empathy
Give an example of the therapeutic communication technique of sharing empathy.
“It must be very frustrating to know what you want and not be able to do it.”
This therapeutic communication technique is characterized as the act of communicating encouragement and positive feedback (key terms: encouragement and positive reinforcement).
Sharing Hope
Give an example of the therapeutic communication technique of sharing hope.
“I believe you’ll find a way to face your situation because I’ve seen your courage.”
This therapeutic communication technique is characterized as the act of using humor to relieve stress and enhance well-being (key terms: therapeutic humor and stress relief).
Sharing Humor
Give an example of the therapeutic communication technique of sharing humor.
Light humor to ease anxiety
This therapeutic communication technique is characterized as the act of expressing and acknowledging emotions (key terms: emotional expression and validation).
Sharing Feelings
Give an example of the therapeutic communication technique of sharing feelings.
Acknowledging feelings of care or sadness without burdening the patient.
This therapeutic communication technique is characterized as the act of employing physical contact to convey care and support (key terms: comfort touch and nonverbal communication).
Using Touch
Give an example of the therapeutic communication technique of using touch.
Holding a patient’s hand for reassurance
This therapeutic communication technique is characterized as the act of allowing pauses to enable reflection and insight (key terms: pausing and nonverbal communication).
Using Silence
Give an example of the therapeutic communication technique of using silence.
Remaining silent to let the patient gather their thoughts.
This therapeutic communication technique is characterized as the act of offering relevant details to help decision-making (key terms: information sharing and clarity).
Providing Information
Give an example of the therapeutic communication technique of providing information.
“An echocardiogram uses sound waves to look at your heart.”
This therapeutic communication technique is characterized as the act of restating or asking for clarification to ensure accurate understanding (key terms: verification and clarification).
Clarifying
Give an example of the therapeutic communication technique of clarifying.
“I’m not sure I understand. Can you explain what you mean by ‘sicker than usual’?”
Give an example of the therapeutic communication technique of paraphrasing.
“You’re not convinced that you need a diet because you’ve stayed healthy despite being overweight.”
This therapeutic communication technique is characterized as the act of directing attention to key elements of conversation (key terms: direction and concentration).
Focusing
This therapeutic communication technique is characterized as the act of restating a patient’s message in your own words (Key terms: restatement and feedback).
Paraphrasing
Give an example of the therapeutic communication technique of asking relevant questions.
Open-ended: “what’s your biggest concern right now?” focused: “how has your pain affected your daily activities?”
Give an example of the therapeutic communication technique of focusing.
“Let’s discuss more about the difficulty you’re having with your medications.”
Give an example of the therapeutic communication technique of summarizing.
“We’ve discussed your concerns about your treatment and outlined some options. Let’s review what we’ve agreed on.”
This therapeutic communication technique is characterized as the act of seeking information through structured questions (key terms: inquiry and exploration.)
Asking Relevant Questions
This therapeutic communication technique is characterized as the act of sharing personal experiences to show understanding (key terms: personal sharing and empathy).
Self-disclosure
This therapeutic communication technique is characterized as the act of reviewing key points of conversation for clarity and closure (key terms: review and closure).
Summarizing
Give an example of the therapeutic communication technique of self disclosure.
“I went through something similar and found counseling helpful. What do you think about seeking counseling?”
This therapeutic communication technique is characterized as the act of pointing out inconsistencies to improve self-awareness (key terms: awareness and sensitivity).
Confrontation
Give an example of the therapeutic communication technique of confrontation.
“You say you’ve decided on a treatment plan, but you’re still discussing other options. Can you clarify your decision?”
What are the different models of therapeutic communication?
(A) Peplau’s interpersonal relations theory
(B) Rogerian model of client-centered therapy
(C) Gordon’s functional model of communication
This model of therapeutic communication is centralized on the nurse-patient relationship.
Peplau’s interpersonal relations theory
What are the phases of Peplau’s interpersonal relations theory?
(A) Orientation
(B) Working phase
(C) Resolution
This model of therapeutic communication is centralized on unconditional positive regard and empathy.
Rogerian Model of Client-centered Therapy
This model of therapeutic communication is centralized on goal oriented communcation.
Gordon’s Functional Model of Communication
How are the therapeutic communication techniques applied in practice?
(A) Case studies
(B) Role playing exercises
(C) Reflection and feedback
This way of applying therapeutic communication techniques is done through analyzing scenarios to apply techniques.
Case studies
This way of applying therapeutic communication techniques is done through practicing communication techniques in simulations.
Role playing exercises
This way of applying therapeutic communication techniques is done through reviewing effectiveness and discuss improvements.
Reflection and feedback
