Models Of Change Flashcards
What is Lewis’s model of change
Unfreeze, change and freeze
What does the unfreezing stage encompass?
- allowing change
- opening up mindset for change
- doing research if necessary
What does the change stage encompass?
- period of confusion
- transition
- learning
What does the freezing stage encompass?
- solidifying change process
- people indoctrinated in the change
What are the 8 steps for successful change according to John jotted
1) establish a sense of urgency
2) creating a guiding coalition
3) developing a clear shared vision
4) communicate the vision
5) empower people to act
6) create short term wins
7) consolidate & build on gains
8) institutionalize the change
What does ADKAR stand for?
Awareness Desire Knowledge Ability Reinforcement
What does Awareness in the ADKAR model encompass?
Building awareness of the problem Research how it can be solved Benefits of the solution Get input from various sources Consider cost and benefits Talk to all stakeholders potentially involved
What does desire in the ADKAR model encompass?
Building willingness to change
Building support
Deal with the discontent that may arise
What does knowledge in the ADKAR model encompass?
Developing knowledge and skills Training to support the change Create role models Identify who needs training, who can be successful Accessibility of information
What does ability in the ADKAR model encompass?
Moving from one step to another
Deal with the effects of change
Coaching, mentoring, removing barriers
What does reinforcement in the ADKAR model encompass?
Providing incentives (internal and external)
Demonstrating leadership of the goals
Creative agreement
Celebrations, recognition, compensation
What are the three stages in Bridge’s transition model?
1) ending and letting go
2) transition zone where change occurs
3) new beginning
What does the ending stage in bridge’s model encompass?
What people go through when first confronted with change
Loss should be recognized
Educating new changes is important
What does the transition stage in bridge’s model encompass?
Higher workloads
Learning
Low morale, anxiety, skepticism
Need to regularly meet with employees, discuss issues, set short-term goals, celebrate small wins.
What does the new beginning stage in bridge’s model encompass?
Renewed commitment High energy Willingness to move forward Sustaining changes Rewarding employees, solidify changes, celebrate the journey, watch for setbacks.
