Model Papers Short Q/Ans (Business Communication) Flashcards
Define Business communication?
Communication is a process of transmitting or receiving verbal and non-verbal messages about a business that produces a response
Write down three barriers to business communication?
Emotional liking and disliking
Perception
Culture
What is internal communication?
The communication between higher and lower positions and within the parallel position in the same organization is called internal communication
Give two examples of external communication?
Despatch of sales letters to different organizations.
Make telephone calls or pay a personal visit to follow up with other organizations.
What is meant by the open-end question?
Open-end question allows the interviewees much freedom to respond
Write three characteristics of listening?
- Have vocabulary
- Do note-taking
- Intelligence
Define an interview?
An interview is a purposeful exchange of information for a predetermined purpose in a structured situation between two or more persons
Define a report?
A report is a formal communication of information in writing or verbally for a specific purpose
What is meant by visual AIDS?
Visual AIDS means to explain or elaborate information with the help of graphs, schedules, statistical data or pictures, etc.
Which type of study is made in skimming?
Skimming is the fastest speed at which you can read. Here the objective is to get rough idea of what the passage is about.
Which are four reading problems?
- Vocalized problem
- Regressive problem
- Shortcoming in vocabulary
- Failure to understand the structure of the paragraph.
Define business meetings?
A business meeting is a gathering where purposive discourse occurs among two or more people
