Kinds of communication and oral communication skills Flashcards
Two examples of internal communication?
Filled up forms sent from one position to the other for information and record
Material and other requisitions sent from one department to the other within the same organization
Two examples of external communication?
Despatch of sales letters to different organizations.
Make telephone calls or pay a personal visit to follow up with other organizations.
Two points of importance of speaking?
For job and promotion
For promoting business
Four types/methods of speaking?
Extemporaneous method
impromptu methods
Manuscript-reading method
memorization method
Three features of effective speaking?
Show your genuine interest in the subject matter and the audience.
Face the music patiently and open-mindedly.
There should be continuity and fluency in your speech.
Three points of effective speaking in groups?
Know your audience
Determine your purpose
Organize your information
Three types of non-verbal communication?
Posture
Eye-contact
Facial-expression
Names of communication trafficking methods?
Basic method
Internal communication trafficking
External communication trafficking
Name four basic communication trafficking?
Fan method
Chain method
Large loop method
Daisy method
Name two methods of internal and external trafficking?
Formal communication trafficking
Informal communication trafficking
List two formal communication trafficking?
Vertical formal communication trafficking
Lateral/horizontal communication trafficking
Name two types of oral communication?
Short talks
Long talks
three principles of oral communication skills?
Completeness
Conciseness
Concreteness
