Communication Process

Question 1

Write down the three-element of communication?

Answer 1

Determine the purpose
Determine the media
Identify your audience

Question 2

Three points of the importance of business communication?

Answer 2

Personal promotion
Business promotion
Solutions of problems

Question 3

Two advantages of two-way communication

Answer 3

A valuable job requirement/lifeblood of every organization

To get personal promotion

Question 4

Three purposes of business organization?

Answer 4

Internal and External links
To understand the international culture
To influence audience

Question 5

Steps of communication process?

Answer 5

Sender
Encoder
Message
Receiver
Decoder
Act
Feedback
Follow up

Question 6

Categories of communication flow?

Answer 6

Upward communication
Downward communication
Lateral communication

Question 7

Three barriers to communication?

Answer 7

Emotional liking and disliking
Perception
Culture

Question 8

Three steps to remove barriers in business communication?

Answer 8

To give a message according to the receiver’s liking and disliking
To give a message according to the receiver’s perception
To give a message by keeping in view the culture of the receiver

Question 9

Three means of communication?

Answer 9

Telephone/Mobile
Fax machine
Internet & e-mail